The Influence of Emotional Labour Strategies on Psychological Well-being with Job Tenure as Moderator: A Systematic Literature Review
DOI:
https://doi.org/10.31580/jrp.v1i2.950Keywords:
emotional labour, employee well-being, job tenureAbstract
This paper aim to present the finding of emotional labour strategies on psychological well-being based on previous scholars. Additional finding of demographic variable in relation to emotional labour was included as well. The paper has further introduced the methodologies which are search strategy, inclusion and exclusion criteria, selection strategy and data analysis. The paper has concluded a sample of 35 articles was included in this study. As reflection to the present study, numerous article which finding is focus on association between emotional labour and well-being of employees, and linkage between emotional labour and demographic profiles were included. The discussion section has included numerous finding that the finding is focusing on emotional labour and psychological well-being, emotional labour and demographic variables, and a research gap which indicate the needs of the present study. A description of limitation for constructing this paper was included which consists from numerous limitation issues during the writing of paper. Finally, a conclusion was included as the ending of this paper.
References
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Kinman, G., & Leggetter, S. (2016). Emotional Labour and Wellbeing?: What Protects Nurses?? Healthcare, 4, 1–12. https://doi.org/10.3390/healthcare4040089
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Panatik, S. A. B., Rajab, A., Roziana, S., Shah Mad, I., Abdul Rahman, H., & Badri, S. K. B. Z. (2012). Impact of Work-related Stress on Well-being among Academician in Malaysian Research University. International Conference on Education and Management Innovation, 30, 37–41.
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Peiro, J. M., Tordera, N., & Lorente, L. (2014). Sustainable well-being at work: a review and reformulation. Papeles Del Psicólogo, 35 (1)(January), 5–14.
Sandilya, G., & Shahnawaz, G. (2018). Index of Psychological Well-being at Work—Validation of Tool in the Indian Organizational Context. The Journal of Business Perspective, 22 (2)(April), 1–12. https://doi.org/10.1177/0972262918766134
Savoie, V. D.-D. • A. (2012). What is Psychological Well-Being , Really?? A Grassroots Approach from the Organizational Sciences What is Psychological Well-Being , Really?? A Grassroots Approach from the Organizational Sciences. Journal of Happiness Studies, (August 2012). https://doi.org/10.1007/s10902-011-9285-3
Vermaak, C., Görgens-ekermans, G., & Nieuwenhuize, C. (2017). SHIFT WORK , EMOTIONAL LABOUR AND PSYCHOLOGICAL WELL-BEING OF NURSING STAFF. Journal of Contemporary Management Issues, 22, 35–48.
Voegtlin, C., & Greenwood, M. (2016). Corporate social responsibility and human resource management?: A systematic review and conceptual analysis. Human Resource Management Review, 26(3), 181–197. https://doi.org/10.1016/j.hrmr.2015.12.003
Ye, M., & Chen, Y. (2015). A Literature Review on Teachers ’ Emotional Labor. Creative Education, 6(November), 2232–2240.
Yin, H., & Lee, J. C. (2012). Be passionate, but be rational as well: Emotional rules for Chinese teachers’ work. Teaching and Teacher Education, 28, 56–65. https://doi.org/10.1016/j.tate.2011.08.005
Za?uski, M., & Makara-studzi?ska, M. (2018). Emotional labour in medical professions. Review of literature from the period 2010–2017. Medical Communication, 18(2), 194–199. https://doi.org/10.15557/PiPK.2018.0023
Zapf, D. (2018). Emotion work and psychological well-being A review of the literature and some conceptual considerations. Human Resource Management Review, 12(January 2002), 237–268.
Zou, W., & Dahling, J. (2018). Workplace spirituality buffers the effects of emotional labour on employee well-being. European Journal of Work and Organizational Psychology, 00(00), 1–10. https://doi.org/10.1080/1359432X.2017.1358164
Berry, K., & Cassidy, S. (2018). Emotional Labour in University Lecturers?: Considerations for Higher Education Emotional Labour in University Lecturers?: Considerations for Higher Education Institutions, (April). https://doi.org/10.5430/jct.v2n2p22
Blau, G., Fertig, J., & Park, D. S. (2010). Further scale refinement for emotional labor Exploring distinctions between types of surface versus deep acting using a difficult client referent. Career Development International, 15(February), 188–216. https://doi.org/10.1108/13620431011040969
Bondarenko, Y., Preez, E., & Shepherd, D. (2017). Emotional Labour in Mental Health Field Workers. New Zealand Journal of Psychology, 46(1), 4–13.
Bulmer, K., Profetto-mcgrath, J., & Cummings, G. G. (2009). Emotional intelligence and nursing?: An integrative literature review. International Journal of Nursing Studies, 46, 1624–1636. https://doi.org/10.1016/j.ijnurstu.2009.05.024
Cheung, F. Y., & Tang, C. S. (2010). Effects of Age , Gender , and Emotional Labor Strategies on Job Outcomes?: Moderated Mediation Analyses Effects of Age , Gender , and Emotional Labor Strategies on Job Outcomes?: Moderated. APPLIED PSYCHOLOGY: HEALTH AND WELL-BEING, 2 (3)(September 2010), 323–339. https://doi.org/10.1111/j.1758-0854.2010.01037.x
Choi, Y., & Kim, K. (2015). A Literature Review of Emotional Labor and Emotional Labor Strategies. Universal Journal of Management, 3(7), 283–290. https://doi.org/10.13189/ujm.2015.030704
Chua, K. H.-L., & Murrmann, S. K. (2006). Development and validation of the hospitality emotional labor scale. Tourism Management, 27, 1181–1191. https://doi.org/10.1016/j.tourman.2005.12.011
Dahling, J. J., & Perez, L. A. (2010). Older worker, different actor? Linking age and emotional labor strategies. Personality and Individual Differences, 48, 574–578. https://doi.org/10.1016/j.paid.2009.12.009
Diener, E., Wirtz, D., Biswas-diener, R., Tov, W., Kim-prieto, C., Choi, D., & Oishi, S. (2009). New Measures of Well-Being. https://doi.org/10.1007/978-90-481-2354-4
Dierendonck, D. van, D?´az, D., Amalio, B., Rodr?´guez-Carvajal, R., & Moreno-Jime´nez, B. (2007). Ryff ’ s Six-factor Model of Psychological Well-being , A Spanish Exploration. Social Indicator Research, 87(June 2014), 473–479. https://doi.org/10.1007/s11205-007-9174-7
Elena, T., & Mahamad, T. (2014). Understanding and Managing Malaysian Academics ’ Emotional Labour. International Proceedings of Economics Development and Research (IPEDR), 70(2005), 76–80. https://doi.org/10.7763/IPEDR.
Gile, P. P., Buljac-samardzic, M., & Klundert, J. Van De. (2018). The effect of human resource management on performance in hospitals in Sub-Saharan Africa?: a systematic literature review. Human Resources for Health, 1–21.
Gillet, N., Fouquereau, E., Morin, A. J. S., & Lapointe, É. (2018). Emotional labour profiles?: Associations with key predictors and outcomes Work & Stress Emotional labour profiles?: Associations with key predictors and outcomes. Work & Stress, 0(0), 1–27. https://doi.org/10.1080/02678373.2018.1502835
Hu, Q., Wang, C., & Yang, X. (2017). The Relationship between Emotional Labor and Mental Health of College Teachers?: the Mediate Effect of Emotional Exhaustion. 4th International Conference on Advanced Education and Management, (Icaem), 515–522.
Humphrey, R. H., Ashforth, B. E., & Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 769(May 2015), 749–769. https://doi.org/10.1002/job
Isayeva, S., Yurcu, G., & Kasalak, M. A. (2017). Investigation of Emotional Labor Levels of Hotel Employees in Terms of Demographic Variables. Journal of Tourism & Hospitality, 6(6), 1–8. https://doi.org/10.4172/2167-0269.1000322
Jayasinghe, C. (2017). A Model of Employee Well-being for Front-line Employees in Hotel Industry. International Journal of Scientific and Research Publications, 7(5), 60–64.
Kaur, S. (2019). Influence of Emotional Labour on Burnout among Nurses?: A Sem Approach. Journal of Quality in Health Care & Economics, 2(1), 1–10.
Kinman, G., & Leggetter, S. (2016). Emotional Labour and Wellbeing?: What Protects Nurses?? Healthcare, 4, 1–12. https://doi.org/10.3390/healthcare4040089
Lun, F. C., & Miu-Chi, V. (2015). Emotional Labor and Occupational Well-Being. Journal of Individual Differences, 36(February 2015), 30–37. https://doi.org/10.1027/1614-0001/a000152
Mahoney, K. T., Buboltz, W. C., V, J. E. B., & Doverspike, D. (2011). Emotional Labor in American Professors, 16(4), 406–423. https://doi.org/10.1037/a0025099
Ozturk, H., Bahcecik, N., & Kumral, S. (2015). Emotional Labor Levels Of Nurse Academicians. In Procedia - Social and Behavioral Sciences (Vol. 190, pp. 32–38). https://doi.org/10.1016/j.sbspro.2015.04.912
Panatik, S. A. B., Rajab, A., Roziana, S., Shah Mad, I., Abdul Rahman, H., & Badri, S. K. B. Z. (2012). Impact of Work-related Stress on Well-being among Academician in Malaysian Research University. International Conference on Education and Management Innovation, 30, 37–41.
Page, K. M., & Vella-brodrick, D. (2014). The ‘ What ’, ‘ Why ’ and ‘ How ’ of Employee Well-Being?: A New Model. Social Indicator Research, 90(September), 441–458. https://doi.org/10.1007/s11205-008-9270-3
Peiro, J. M., Tordera, N., & Lorente, L. (2014). Sustainable well-being at work: a review and reformulation. Papeles Del Psicólogo, 35 (1)(January), 5–14.
Sandilya, G., & Shahnawaz, G. (2018). Index of Psychological Well-being at Work—Validation of Tool in the Indian Organizational Context. The Journal of Business Perspective, 22 (2)(April), 1–12. https://doi.org/10.1177/0972262918766134
Savoie, V. D.-D. • A. (2012). What is Psychological Well-Being , Really?? A Grassroots Approach from the Organizational Sciences What is Psychological Well-Being , Really?? A Grassroots Approach from the Organizational Sciences. Journal of Happiness Studies, (August 2012). https://doi.org/10.1007/s10902-011-9285-3
Vermaak, C., Görgens-ekermans, G., & Nieuwenhuize, C. (2017). SHIFT WORK , EMOTIONAL LABOUR AND PSYCHOLOGICAL WELL-BEING OF NURSING STAFF. Journal of Contemporary Management Issues, 22, 35–48.
Voegtlin, C., & Greenwood, M. (2016). Corporate social responsibility and human resource management?: A systematic review and conceptual analysis. Human Resource Management Review, 26(3), 181–197. https://doi.org/10.1016/j.hrmr.2015.12.003
Ye, M., & Chen, Y. (2015). A Literature Review on Teachers ’ Emotional Labor. Creative Education, 6(November), 2232–2240.
Yin, H., & Lee, J. C. (2012). Be passionate, but be rational as well: Emotional rules for Chinese teachers’ work. Teaching and Teacher Education, 28, 56–65. https://doi.org/10.1016/j.tate.2011.08.005
Za?uski, M., & Makara-studzi?ska, M. (2018). Emotional labour in medical professions. Review of literature from the period 2010–2017. Medical Communication, 18(2), 194–199. https://doi.org/10.15557/PiPK.2018.0023
Zapf, D. (2018). Emotion work and psychological well-being A review of the literature and some conceptual considerations. Human Resource Management Review, 12(January 2002), 237–268.
Zou, W., & Dahling, J. (2018). Workplace spirituality buffers the effects of emotional labour on employee well-being. European Journal of Work and Organizational Psychology, 00(00), 1–10. https://doi.org/10.1080/1359432X.2017.1358164
