The relationship between perceived training and development and employee retention: The mediating role of work attitudes and the moderating role of organizational support
DOI:
https://doi.org/10.31580/jpvai.v4i3.2099Keywords:
Perceived Training & Development (PTD), Employee Retention, Work Attitude, Organizational SupportAbstract
Purpose –This paper aims to explore the role of training and development programs in increasing employee competencies and the influence of such programs on employee retention. Additionally, we explore the moderating role of organizational support in the relationship between perceived training and development and intentions to stay with/leave organizations. Design/methodology/approach –The sample size for this study was 204 questionnaires from the different textile industries in Pakistan and use convenience sampling technique to collect data from respondents. Therefore, the population of this research is all the managers of the textile sector in Faisalabad. We use a correlation matrix and regression analysis to analyze the relationships between variables. We also explore work attitudes as a mediator in the relationship between perceived training and development and intention to stay. Findings – The results of this study reveal that training and development activities increase the employees’ intentions to leave if the organization has a weak employee retention system. Furthermore, employees who experience higher levels of organizational support may stay with the organizations longer. These findings show the usefulness of explaining the link between training and development and employee retention. Moreover, the findings collectively suggest that studies examining employee retention should include a wider range of work attitudes that highlight pleasant forms of affect. Originality/value – This study is one of the first to investigate the effect of perceived training and development on intention to stay by using the moderating role of organizational support.
References
Afsar, B., Al-Ghazali, B. M., Cheema, S., & Javed, F. (2020). Cultural intelligence and innovative work behavior: the role of work engagement and interpersonal trust. European Journal of Innovation Management.
Aguinis, H., & Kraiger, K. (2009a). Benefits of Training and Development for Individuals, Teams, Organizations and Society. The Annual Review of Psychology, 60, 451–474. https://doi.org/10.1146/annurev.psych.60.110707.163505
Aguinis, H., & Kraiger, K. (2009b). Benefits of Training and Development for Individuals and Teams, Organizations, and Society. Annual Review of Psychology, 60(1), 451–474. https://doi.org/10.1146/annurev.psych.60.110707.163505
Ahad, R., Mustafa, M. Z., Mohamad, S., Abdullah, N. H. S., & Nordin, M. N. (2021). Work Attitude, Organizational Commitment and Emotional Intelligence of Malaysian Vocational College Teachers. Journal of Technical Education and Training, 13(1), 15–21.
Anwar, S., Tawab,R., Kinza, Sami, A. (2020). A Systematic Review Of Impact Of Employee Engagement On Organizational Performance. Systematic Literature Review and Meta-Analysis Journal 1 (1), 1-6
Awan, A. G., & Anwar, S. (2019). IMPACT OF TRADE RESTRICTIONS ON EXPORT OF TEXTILE INDUSTRY IN PAKISTAN. Global Journal of Management, Social Sciences and Humanities, 5(1).
Aziz-Ur-Rehman, M., & Siddiqui, D. A. (2019). Relationship between Flexible Working Arrangements and Job Satisfaction Mediated by Work-Life Balance: Evidence from Public Sector Universities Employees of Pakistan. Available at SSRN 3510918.
Blom, R., Kruyen, P. M., Van der Heijden, B. I. J. M., & Van Thiel, S. (2020). One HRM fits all? A meta-analysis of the effects of HRM practices in the public, semipublic, and private sector. Review of Public Personnel Administration, 40(1), 3–35.
Boon, C., den Hartog, D. N., Boselie, P., & Paauwe, J. (2011). The relationship between perceptions of HR practices and employee outcomes: Examining the role of person-organisation and person-job fit. International Journal of Human Resource Management, 22(1), 138–162. https://doi.org/10.1080/09585192.2011.538978
Breslin, D. (2018). Learning to evolve. Entrepreneurial Learning, 216–234. https://doi.org/10.4324/9781315857817-11
Bretz, R. D., & Judge, T. A. (1994). The Role of Human Resource Systems in Job Applicant Decision Processes. Journal of Management, 20(3), 531–551. https://doi.org/10.1177/014920639402000301
Byrne, B. M. (2012). Structural equation modeling with Mplus : basic concepts, applications, and programming. In Multivariate applications series. Routledge. https://doi.org/10.4324/9780203807644
Chatzoglou, P., Chatzoudes, D., Sarigiannidis, L., & Theriou, G. (2018). The role of firm-specific factors in the strategy-performance relationship: Revisiting the resource-based view of the firm and the VRIO framework. Management Research Review, 41(1), 46–73. https://doi.org/10.1108/MRR-10-2016-0243
Dhir, S., Dutta, T., & Ghosh, P. (2020). Linking employee loyalty with job satisfaction using PLS–SEM modelling. Personnel Review.
Dysvik, A., & Kuvaas, B. (2008). The relationship between perceived training opportunities, work motivation and employee outcomes. International Journal of Training and Development, 12(3), 138–157. https://doi.org/10.1111/j.1468-2419.2008.00301.x
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565–573. https://doi.org/10.1037/0021-9010.87.3.565
Evy Rombaut, M.-A. G. (2018). Predicting voluntary turnover through Human Resources database analysis. Management Research Review, 41(1), 96–112. https://doi.org/http://dx.doi.org/10.1108/MRR-09-2015-0216
Fletcher, L., Alfes, K., & Robinson, D. (2016). The relationship between perceived training and development and employee retention: the mediating role of work attitudes. International Journal of Human Resource Management, 5192(December), 1–28. https://doi.org/10.1080/09585192.2016.1262888
Fletcher, L., Alfes, K., & Robinson, D. (2018). The relationship between perceived training and development and employee retention: the mediating role of work attitudes. The International Journal of Human Resource Management, 29(18), 2701–2728.
Gerdenitsch, C., Meneweger, T., Stockreiter, C., Butterer, P., Halbwachs, M., & Scheiblhofer, D. (2021). Experiencing an augmented-reality assisted assembly task autonomy, passive work attitude, and responsibility. Journal of Corporate Real Estate.
Ghebregiorgis, F., & Karsten, L. (2007). Human resource management and performance in a developing country: The case of Eritrea. International Journal of Human Resource Management, 18(2), 321–332. https://doi.org/10.1080/09585190601102547
Guest, D. (2002). Human Resource Management, Corporate performance and employee wellbeing: Building the worker into HRM. The Journal of Industrial Relation, 44(3), 335–358. https://doi.org/10.1111/1472-9296.00053
Koster, F., de Grip, A., & Fouarge, D. (2011). Does perceived support in employee development affect personnel turnover? International Journal of Human Resource Management, 22(11), 2403–2418. https://doi.org/10.1080/09585192.2011.584404
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Larsson, J., Eriksson, P. E., & Pesämaa, O. (2018). The importance of hard project management and team motivation for construction project performance. International Journal of Managing Projects in Business, 11(2), 275–288. https://doi.org/10.1108/IJMPB-04-2017-0035
Lee, C. H., & Bruvold, N. T. (2003). Creating value for employees : investment in employee development. The International Journal of Human Resource Management, 14, 981–1000. https://doi.org/10.1080/0958519032000106173
Levinson, H. (2012). Reciprocation: between Man and Relationship Organization. Administrative Science Quarterly, 9(4), 370–390. https://doi.org/10.2307/2391032
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020). Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6(1), 1–12.
Malik, E., Baig, S. A., & Manzoor, U. (2020). Effect of HR Practices on Employee Retention: The Role of Perceived Supervisor Support. Journal of Public Value and Administrative Insights, 3(1), 1–7.
Manzoor, U., Baig, S. A., Hashim, M., & Sami, A. (2020). Impact of Social Media Marketing on Consumer’s Purchase Intentions: The Mediating role of Customer Trust. International Journal of Entrepreneurial Research, 3(2), 41–48.
Manzoor, U., Baig, S. A., Hashim, M., Sami, A., Rehman, H.-U., & Sajjad, I. (2021). The effect of supply chain agility and lean practices on operational performance: a resource-based view and dynamic capabilities perspective. The TQM Journal.
Manzoor, U., Baig, S. A., Malik, E., & Shahid, M. I. (2020). Consumer Perceptions of Brands in Pakistan’s Denim Industry. Pakistan Journal of Multidisciplinary Research, 1(1), 1–13.
Manzoor, U., Baig, S. A., Usman, M., & Shahid, M. I. (2020). Factors Affecting Brand Switching Behavior in Telecommunication: A Quantitative Investigation in Faisalabad Region. Journal of Marketing and Information Systems, 3(1), 63–82.
Martin, L. (2018). How to retain motivated employees in their jobs? Economic and Industrial Democracy, 0143831X1774152. https://doi.org/10.1177/0143831X17741528
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job Burnout. Annual Reviews Psychology, 52, 397–422. https://doi.org/10.1146/annurev.psych.52.1.397
Mushtaq Khan Niazi, M., & Biography Muhammad Mushtaq Khan Niazi is HRM, A. M. (2014). International Journal of Management & Organizational Studies Impact of Human Resource Practices on Job Satisfaction: A study of textile industry of Pakistan.
Naz, S., Li, C., Nisar, Q. A., Khan, M. A. S., Ahmad, N., & Anwar, F. (2020). A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators. SAGE Open, 10(2), 2158244020924694.
Patrick M. Wright, W. R. B. (2002). Desegregating HRM : A Review and Synthesis of Human Resource Management Research in China. Journal of Management, 28(3), 247–276.
Piszczek, M. M. (2020). Reciprocal relationships between workplace childcare initiatives and collective turnover rates of men and women. Journal of Management, 46(3), 470–494.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Robinson, D., Hooker, H., & Hayday, S. (2007). Engagement : The Continuing Story.
Rodríguez-Sánchez, J.-L., González-Torres, T., Montero-Navarro, A., & Gallego-Losada, R. (2020). Investing Time and Resources for Work–Life Balance: The Effect on Talent Retention. International Journal of Environmental Research and Public Health, 17(6), 1920.
Satterfield, J. M., & Hughes, E. (2007). Emotion skills training for medical students: A systematic review. Medical Education, 41(10), 935–941. https://doi.org/10.1111/j.1365-2923.2007.02835.x
Shields, M. A., Ward, M. E., Bauer, T., Euwals, R., Lofstrom, M., Pudney, S., Thompson, S., & Wheatley, S. (2000). IMPROVING NURSE RETENTION IN THE BRITISH NATIONAL HEALTH SERVICE: THE IMPACT OF JOB SATISFACTION ON INTENTIONS TO QUIT 1 The authors are grateful to. iii.
Soleman, M., Armanu, A., Aisjah, S., & Sudjatno, S. (2020). Islamic job satisfaction, organizational commitment, and intention to leave: Moderating role of Islamic work ethics. Management Science Letters, 10(6), 1359–1368.
Susomrith, P., Coetzer, A., & Ampofo, E. (2019). Training and development in small professional services firms. European Journal of Training and Development.
Thang, N., & Buyens, D. (2008). What we know about relationship between training and firm performance: A review of literature. … Conference on Ethics and Quality of Work …, 1–34.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative Approachesto the Employee-Organization Relationship : Does Investment in Employees Pay Off ? The Academy of Management Journal, 40(5), 1089–1121.
Úbeda García, M. (2005). Training and business performance: The Spanish case. International Journal of Human Resource Management, 16(9), 1691–1710. https://doi.org/10.1080/09585190500239341
Usmani, M., Sami, A., Baig, S,A., & Irfan, A. (2019). Chronological studies of lean and leadership for improvement of organizational performance. Journal of Public Value and Administration Insights, 2(2), 15-19.
Utz, S., Matzat, U., & Snijders, C. (2009). On-line reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in on-line auctions. International Journal of Electronic Commerce, 13(3), 95–118.
Wright, P. M., & Nishii, L. H. (2007). Strategic HRM and Organizational Behavior: Integrating Multiple Levels of Analysis. CAHRS Working Paper Series Cornell, 26.
Yadav, V., Khandelwal, G., Jain, R., & Mittal, M. L. (2019). Development of leanness index for SMEs. International Journal of Lean Six Sigma, 10(1), 397–410. https://doi.org/10.1108/IJLSS-09-2017-0109



