Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan. Journal of Management Info, [S. l.], v. 8, n. 4, p. 253–279, 2024. DOI: 10.31580/jmi.v8i4.2097. Disponível em: https://readersinsight.net/jmi/article/view/2097. Acesso em: 6 nov. 2025.