Impact of Emotional Intelligence and Knowledge Management on Organizational Performance: Mediating Role of Organizational Learning
Article Sidebar
Published:
2016-09-30
Keywords:
Emotional Intelligence, Knowledge Management, Organizational Learning, Organizational Performance,
Main Article Content
Abstract
Due to globalization and uncertainty in business environment, organizations need to adapt and update their knowledge to remain competitive and innovative and to enhance their productive level. Moreover, Emotional intelligence is vital and accountable factor that determine the victory in life. Such factor plays a significant part in workplace by influencing the collaboration between managers and employees. However, present study is undertaken to scrutinize the influence emotional intelligence, knowledge management on the performance level of organization with mediating role of organizational learning. Current study is descriptive and cross-sectional. Sample size is 150 and simple random sampling method is used. Questionnaire survey method has used. Structural Equation Modelling (SEM) used to support and prove the hypothesis statistically. Results of study enlightened that there is significant positive relationship between emotional intelligence, and organizational performance. Moreover, knowledge management also significantly associated with organizational performance. Furthermore, findings revealed that organizational learning significantly and partially mediates the relationship between emotional intelligence and performance as well as knowledge management and organizational performance. Therefore, Emotional Intelligence and Knowledge are important inputs and organizational learning is the key practice, which enhances the performance and output of any organization.
Downloads
Download data is not yet available.
Article Details
Section
Research Article
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish in this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licenced under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (see The Effect of Open Access).
How to Cite
Impact of Emotional Intelligence and Knowledge Management on Organizational Performance: Mediating Role of Organizational Learning. (2016). Journal of Management Info, 3(3), 12-17. https://doi.org/10.31580/jmi.v11i1.57
References
A. Peck, C. Gallucci, T. Sloan, and A. Lippincott, "Organizational learning and program renewal in teacher education: A sociocultural theory of learning, innovation and change," Educational Research Review, vol. 4, pp. 16-25, 2009.
AlMashari, M., Zairi, M. &AlAthari, A. (2002). An empirical study of the impact of knowledge management on the organizational performance. Journal of Computer Information Systems, 42 (5), 74–82.
Argyris, Chris and Donald Schoen (1978). Organizational Learning: A Theory of Action Perspective. Reading, MA: Addison-Wesley.
Baker, W. E., and Sinkula, J. M. (1999) The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Performance. Journal of the Academy of Marketing Science, 27(4), 411-427
Bellack JP. 1999. Emotional intelligence: a missing ingredient? Journal of Nursing Education 38(1): 3–4.
Bontis, N., Crossan, M.M. and Hulland, J., 2002. Managing an Organizational Learning System by Aligning Stocks and Flows. Journal of Management Studies, 39(4), pp.437-469
Brotheridge, C.M., & Lee, R.T. (1998). On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale. Paper presented at the First Confrence on Emotions in Organizational Life, San Diego.
C. L. Yeung, K. Lai, and R. W. Y. Yee, "Organizational learning, innovativeness, and organizational performance: a qualitative investigation," International Journal of Production Research, vol. 45, pp. 2459-2477, 2007.
Chiu, L. J., & Huang, N. T. N. A Study on the Relationships among the Organizational Learning Capacity, Organizational Learning Culture, and Organizational Innovation Performance.
Choo, C., Bontis, N.(2002): The Strategic Management of Intellectual Capital and Organizational Knowledge. Oxford University Press, New York. Cincinnati: South-Western.
Damasio AR. Descartes´ error: emotion, reason, and the human brain. New York: G.P. Putnam; 1994
Desphande, J.U., Webster, F.E., 1993. Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadric analysis. Journal of Marketing 57, 23–37.
Dissanayaka, D., et al. (2010). "Role of emotional intelligence in organizational learning: An empirical study based on banking sector in Sri Lanka."
Ellinger, A. E., Daugherty, P., & Keller, S. (2000) The Relationship between Marketing/Logistics Interdepartmental Integration and Performance in U.S. Manufacturing Firms: An Empirical Study. Journal of Business Logistics, 21(1), 112-128
Ezadinea, N., et al. (2011). "INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS."
Fugate, B. S., et al. (2009). "Linking improved knowledge management to operational and organizational performance." Journal of Operations Management 27(3): 247-264.
Gholami, M. H., et al. (2013). "Investigating the influence of knowledge management practices on organizational performance: an empirical study." Acta Polytechnica Hungarica 10(2): 205-216.
Gold, A.H., A. Malhotra and A.H. Segars, 2001. Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1): 185-214.
Goleman, D., 1995. Emotional intelligence: Why it can matter more than IQ. New York: Bantam Books.
Goleman, D., 1998. Working with emotional intelligence. New York: Bantam Books.
Hamon, T.T., 2003. Organizational effectiveness as explained by social structure in a faith-based business network organization. Regent University.
Hernaus, T., et al. (2008). "Relationship between organisational learning and organisational performance: The case of Croatia." Transformations in Business & Economics 7(2): 32-48.
Hui, H., et al. (2013). Knowledge Management and Organizational Learning in Food Manufacturing Industry. International Conference on Economic, Finance and Management Outlooks (ICEFMO 2013). October 5-6 2013, Kuala Lumpur, Malaysia.
Jaworski, B. J., & Kohli, Ajay K. (1993). Market orientation: Antecedents and consequences. Journal of Marketing, 57(3), 53–70.
Jenatabadi, H. S., et al. "Explore Linkage Between Knowledge Management And Organizational Performance In Asian Food Manufacturing Industry."
Kazemi, M. (2013). "A Study on Relationship between Emotional Intelligence and Organizational Learning." International Journal of Social Science Tomorrow 2.
Khammar, Z., et al. (2013). "The Relationship between Knowledge Management and Organizational Learning with the Effectiveness of Ordinary and Smart Secondary School Principals." International Journal of Education and Literacy Studies 1(1): 23-32.
Khan, F., Rasli, A. M., Yusoff, R. M., & Ahmad, A. (2015). Do Demographic Make a Difference to Job Burnout Among University Academicians? International Journal of Economics and Financial Issues, 5.
Khan, F., Rasli, A. M., Yusoff, R. M., Ahmed, T., ur Rehman, A., & Khan, M. M. (2014). Job Rotation, Job Performance, Organizational Commitment: An Empirical Study On Bank Employees. Journal Of Management Info, 3(1), 33-46.
Khan., F., Yusoff., R., & Khan., A. (2014). Job demands, burnout and resources in teaching a conceptual review. World Applied Sciences Journal, 30(1), 20-28.
Khandekar, A., & Sharma, A. (2006). Organizational learning and performance understanding Indian scenario in present global context. Education+ Training,48(8/9), 682-692.
King, W. R. (2009). Knowledge management and organizational learning, Springer.
Koh, S. C. L., Demirbag, M., Bayraktar, E., Tatoglu, E., and Zaim, S. (2007) The Impact of Supply Chain Management Practices on Performance of SMEs. Industrial Management & Data Systems, 107(1), 103-124
L. J. Nesan, "Efficacy-information for implementing learning in construction," The Learning Organization, vol. 11, pp. 45-66, 2004.
LEARNING, O. (2014). "The Effect Of Knowledge Management On Organizational Learning And Performance Of Education Department Of Abhar County." Management Review 3(12a).
M. Dodgson, "Organizational learning: a review of some literatures," Organization studies, vol. 14, pp. 375-394, 1993.
Maseki, C. (2012). Knowledge management and performance of commercial banks in Kenya, University of Nairobi.
Mayer JD, Salovey P. 1997. What is emotional intelligence? In Emotional Development and Emotional Intelligence: Educational Implications, Salovey P, Sluyter DJ (eds). Basic Books: New York.
Mayer, J.D., Salovey, P., & Caruso, D.R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15(3), 197-215.
Moghadam, S. K., et al. (2010). "Impact of Emotional Intelligence on Performance of Employees." Postmodern Openings(04): 63-74.
Morgan, G. and R. Ramirez, 1984. Action learning: A holographic metaphor for guiding social change. Human relations, 37(1): 1-27.
Narver, J. C., and Slater, S. F. (1990) The Effect of a Market Orientation on Business Profitability. The Journal of Marketing, 54(3), 20-35
Nobbie, P.D. and Brudney, J.L. (2003), “Testing the Implementation, Board Performance, and Organizational Effectiveness of the Policy Governance Model in Nonprofit Boards of Directorsâ€, Nonprofit and Voluntary Sector Quarterly, Vol. 32 No. 4, pp. 571-595.
Nonaka and D. J. Teece, Managing industrial knowledge: creation, transfer and utilization: Sage Publications Ltd, 2001.
Pellitteri J. 2002. The relationship between emotional intelligence and ego defence mechanism. Journal of Psychology 136(2): 182–194.
performance from
Qureshi, M. I., Bhatti, M. N., Rasli, A. M., Yasir, M., & Zaman, K. (2014). The Delphi Method for Internationalization of Higher Education in Pakistan: Integrating Theory of Constraints and Quality Function Deployment. Mediterranean Journal of Social Sciences, 5(20), 2702.
Qureshi, M. I., Rasli, A. M., & Zaman, K. (2014). A New Trilogy to Understand the Relationship among Organizational Climate, Workplace Bullying and Employee Health. Arab Economic and Business Journal, 9(2), 133-146.
R. Richey and C. Autry, "Assessing interfirm collaboration/ technology investment tradeoffs: The effects of technological readiness and organizational learning," The International Journal of Logistics Management vol. 20, pp. 30-56, 2009.
Rafiq, M., Naseer, Z., & Ali, B. (2011). Impact of Emotional Intelligence on Organizational Learning Capability . International Journal of Academic Research.. 3(4). 321-325.
Ramachandran, S.D., S.C. Chong and H. Ismail, 2009. The practice of knowledge management processes: A comparative study of public and private higher education institutions in Malaysia. VINE, 39(3): 203-222
Rasula, J., et al. (2012). "The impact of knowledge management on organisational performance." Economic and Business Review for Central and South-Eastern Europe 14(2): 147.
S. T. Hannah and P. B. Lester, "A multilevel approach to building and leading learning organizations," The Leadership Quarterly, vol. 20, pp. 34-48, 2009.
Saeidipour, B., et al. (2012). "Study the effect of emotional intelligence on organizational learning staff, Case study: Jihad Agriculture Organization of Isfahan." Management Science Letters 2: 2501-2510.
Salovey, P. and J.D. Mayer, 1990. “Emotional intelligenceâ€, Imagination, Cognition and Personality, 9(3): 185-211.
Singh, S.K. (2007). Role of emotional intelligence in organizational learning: An empirical study. Singapore Management Review, 29(2), 55-74.
Spector, J. M., & Davidsen, P. I. (2006). How can organizational learning be modeled and measured? Evaluation and Program Planning, 29(1), 63–69.
T.H Davenport and L. Prusak, Working knowledge: How organizations manage what they know: Harvard Business School Press, 1998.
Tran, V. (1998) ‘The role of the emotional climate in learning organizations’, The Learning Organisation,vol. 5, no. 2.
Venkatraman, N., Ramanujam, V., 1986. Measurement of business performance in strategy research: a comparison of approaches. Academy of Management Review 11 (4), 801–814.
Yusoff, R. M., & Khan, F. (2013). Stress and Burnout in the Higher Education Sector in Pakistan: A Systematic Review of Literature. Research Journal of Recent Sciences, 2(11), 90-98.
Yusoff, R. M., Khan, F., Mubeen, A., & Azam, K. (2013). A Study about Factors Influencing the University Performance. Jurnal Teknologi, 64(2).
Zaied, A. N. H., et al. (2012). "The role of knowledge management in enhancing organizational performance." International Journal of Information Engineering and Electronic Business (IJIEEB) 4(5): 27.
AlMashari, M., Zairi, M. &AlAthari, A. (2002). An empirical study of the impact of knowledge management on the organizational performance. Journal of Computer Information Systems, 42 (5), 74–82.
Argyris, Chris and Donald Schoen (1978). Organizational Learning: A Theory of Action Perspective. Reading, MA: Addison-Wesley.
Baker, W. E., and Sinkula, J. M. (1999) The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Performance. Journal of the Academy of Marketing Science, 27(4), 411-427
Bellack JP. 1999. Emotional intelligence: a missing ingredient? Journal of Nursing Education 38(1): 3–4.
Bontis, N., Crossan, M.M. and Hulland, J., 2002. Managing an Organizational Learning System by Aligning Stocks and Flows. Journal of Management Studies, 39(4), pp.437-469
Brotheridge, C.M., & Lee, R.T. (1998). On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale. Paper presented at the First Confrence on Emotions in Organizational Life, San Diego.
C. L. Yeung, K. Lai, and R. W. Y. Yee, "Organizational learning, innovativeness, and organizational performance: a qualitative investigation," International Journal of Production Research, vol. 45, pp. 2459-2477, 2007.
Chiu, L. J., & Huang, N. T. N. A Study on the Relationships among the Organizational Learning Capacity, Organizational Learning Culture, and Organizational Innovation Performance.
Choo, C., Bontis, N.(2002): The Strategic Management of Intellectual Capital and Organizational Knowledge. Oxford University Press, New York. Cincinnati: South-Western.
Damasio AR. Descartes´ error: emotion, reason, and the human brain. New York: G.P. Putnam; 1994
Desphande, J.U., Webster, F.E., 1993. Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadric analysis. Journal of Marketing 57, 23–37.
Dissanayaka, D., et al. (2010). "Role of emotional intelligence in organizational learning: An empirical study based on banking sector in Sri Lanka."
Ellinger, A. E., Daugherty, P., & Keller, S. (2000) The Relationship between Marketing/Logistics Interdepartmental Integration and Performance in U.S. Manufacturing Firms: An Empirical Study. Journal of Business Logistics, 21(1), 112-128
Ezadinea, N., et al. (2011). "INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS."
Fugate, B. S., et al. (2009). "Linking improved knowledge management to operational and organizational performance." Journal of Operations Management 27(3): 247-264.
Gholami, M. H., et al. (2013). "Investigating the influence of knowledge management practices on organizational performance: an empirical study." Acta Polytechnica Hungarica 10(2): 205-216.
Gold, A.H., A. Malhotra and A.H. Segars, 2001. Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1): 185-214.
Goleman, D., 1995. Emotional intelligence: Why it can matter more than IQ. New York: Bantam Books.
Goleman, D., 1998. Working with emotional intelligence. New York: Bantam Books.
Hamon, T.T., 2003. Organizational effectiveness as explained by social structure in a faith-based business network organization. Regent University.
Hernaus, T., et al. (2008). "Relationship between organisational learning and organisational performance: The case of Croatia." Transformations in Business & Economics 7(2): 32-48.
Hui, H., et al. (2013). Knowledge Management and Organizational Learning in Food Manufacturing Industry. International Conference on Economic, Finance and Management Outlooks (ICEFMO 2013). October 5-6 2013, Kuala Lumpur, Malaysia.
Jaworski, B. J., & Kohli, Ajay K. (1993). Market orientation: Antecedents and consequences. Journal of Marketing, 57(3), 53–70.
Jenatabadi, H. S., et al. "Explore Linkage Between Knowledge Management And Organizational Performance In Asian Food Manufacturing Industry."
Kazemi, M. (2013). "A Study on Relationship between Emotional Intelligence and Organizational Learning." International Journal of Social Science Tomorrow 2.
Khammar, Z., et al. (2013). "The Relationship between Knowledge Management and Organizational Learning with the Effectiveness of Ordinary and Smart Secondary School Principals." International Journal of Education and Literacy Studies 1(1): 23-32.
Khan, F., Rasli, A. M., Yusoff, R. M., & Ahmad, A. (2015). Do Demographic Make a Difference to Job Burnout Among University Academicians? International Journal of Economics and Financial Issues, 5.
Khan, F., Rasli, A. M., Yusoff, R. M., Ahmed, T., ur Rehman, A., & Khan, M. M. (2014). Job Rotation, Job Performance, Organizational Commitment: An Empirical Study On Bank Employees. Journal Of Management Info, 3(1), 33-46.
Khan., F., Yusoff., R., & Khan., A. (2014). Job demands, burnout and resources in teaching a conceptual review. World Applied Sciences Journal, 30(1), 20-28.
Khandekar, A., & Sharma, A. (2006). Organizational learning and performance understanding Indian scenario in present global context. Education+ Training,48(8/9), 682-692.
King, W. R. (2009). Knowledge management and organizational learning, Springer.
Koh, S. C. L., Demirbag, M., Bayraktar, E., Tatoglu, E., and Zaim, S. (2007) The Impact of Supply Chain Management Practices on Performance of SMEs. Industrial Management & Data Systems, 107(1), 103-124
L. J. Nesan, "Efficacy-information for implementing learning in construction," The Learning Organization, vol. 11, pp. 45-66, 2004.
LEARNING, O. (2014). "The Effect Of Knowledge Management On Organizational Learning And Performance Of Education Department Of Abhar County." Management Review 3(12a).
M. Dodgson, "Organizational learning: a review of some literatures," Organization studies, vol. 14, pp. 375-394, 1993.
Maseki, C. (2012). Knowledge management and performance of commercial banks in Kenya, University of Nairobi.
Mayer JD, Salovey P. 1997. What is emotional intelligence? In Emotional Development and Emotional Intelligence: Educational Implications, Salovey P, Sluyter DJ (eds). Basic Books: New York.
Mayer, J.D., Salovey, P., & Caruso, D.R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15(3), 197-215.
Moghadam, S. K., et al. (2010). "Impact of Emotional Intelligence on Performance of Employees." Postmodern Openings(04): 63-74.
Morgan, G. and R. Ramirez, 1984. Action learning: A holographic metaphor for guiding social change. Human relations, 37(1): 1-27.
Narver, J. C., and Slater, S. F. (1990) The Effect of a Market Orientation on Business Profitability. The Journal of Marketing, 54(3), 20-35
Nobbie, P.D. and Brudney, J.L. (2003), “Testing the Implementation, Board Performance, and Organizational Effectiveness of the Policy Governance Model in Nonprofit Boards of Directorsâ€, Nonprofit and Voluntary Sector Quarterly, Vol. 32 No. 4, pp. 571-595.
Nonaka and D. J. Teece, Managing industrial knowledge: creation, transfer and utilization: Sage Publications Ltd, 2001.
Pellitteri J. 2002. The relationship between emotional intelligence and ego defence mechanism. Journal of Psychology 136(2): 182–194.
performance from
Qureshi, M. I., Bhatti, M. N., Rasli, A. M., Yasir, M., & Zaman, K. (2014). The Delphi Method for Internationalization of Higher Education in Pakistan: Integrating Theory of Constraints and Quality Function Deployment. Mediterranean Journal of Social Sciences, 5(20), 2702.
Qureshi, M. I., Rasli, A. M., & Zaman, K. (2014). A New Trilogy to Understand the Relationship among Organizational Climate, Workplace Bullying and Employee Health. Arab Economic and Business Journal, 9(2), 133-146.
R. Richey and C. Autry, "Assessing interfirm collaboration/ technology investment tradeoffs: The effects of technological readiness and organizational learning," The International Journal of Logistics Management vol. 20, pp. 30-56, 2009.
Rafiq, M., Naseer, Z., & Ali, B. (2011). Impact of Emotional Intelligence on Organizational Learning Capability . International Journal of Academic Research.. 3(4). 321-325.
Ramachandran, S.D., S.C. Chong and H. Ismail, 2009. The practice of knowledge management processes: A comparative study of public and private higher education institutions in Malaysia. VINE, 39(3): 203-222
Rasula, J., et al. (2012). "The impact of knowledge management on organisational performance." Economic and Business Review for Central and South-Eastern Europe 14(2): 147.
S. T. Hannah and P. B. Lester, "A multilevel approach to building and leading learning organizations," The Leadership Quarterly, vol. 20, pp. 34-48, 2009.
Saeidipour, B., et al. (2012). "Study the effect of emotional intelligence on organizational learning staff, Case study: Jihad Agriculture Organization of Isfahan." Management Science Letters 2: 2501-2510.
Salovey, P. and J.D. Mayer, 1990. “Emotional intelligenceâ€, Imagination, Cognition and Personality, 9(3): 185-211.
Singh, S.K. (2007). Role of emotional intelligence in organizational learning: An empirical study. Singapore Management Review, 29(2), 55-74.
Spector, J. M., & Davidsen, P. I. (2006). How can organizational learning be modeled and measured? Evaluation and Program Planning, 29(1), 63–69.
T.H Davenport and L. Prusak, Working knowledge: How organizations manage what they know: Harvard Business School Press, 1998.
Tran, V. (1998) ‘The role of the emotional climate in learning organizations’, The Learning Organisation,vol. 5, no. 2.
Venkatraman, N., Ramanujam, V., 1986. Measurement of business performance in strategy research: a comparison of approaches. Academy of Management Review 11 (4), 801–814.
Yusoff, R. M., & Khan, F. (2013). Stress and Burnout in the Higher Education Sector in Pakistan: A Systematic Review of Literature. Research Journal of Recent Sciences, 2(11), 90-98.
Yusoff, R. M., Khan, F., Mubeen, A., & Azam, K. (2013). A Study about Factors Influencing the University Performance. Jurnal Teknologi, 64(2).
Zaied, A. N. H., et al. (2012). "The role of knowledge management in enhancing organizational performance." International Journal of Information Engineering and Electronic Business (IJIEEB) 4(5): 27.