Potential Causes and Outcomes of Communication Conflicts at the Workplace -A Qualitative Study in Pakistan
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Published:
2024-04-12
Keywords:
Communication Conflict, Workplace, Conflict resolution,
Main Article Content
Abstract
Occurring communication conflict among employees is a natural phenomenon at any workplace. However, for the effective resolution of these conflicts, it is indispensable to know the potential factors triggering these conflicts and making them destructive. This paper intends to investigate the causes, outcomes and the subsequent resolution of communication conflicts among employees at the workplace in the developing sector in Pakistan. The data for this qualitative study has gathered from library research and semi-structured interviews taken from the eighteen employees belonging to the three development organizations from the area of Peshawar and Islamabad in Pakistan. To derive sample for the study, a purposeful sampling technique has used. The analysis and transcription of the interview have made through following thematic techniques. The findings from this study reveal the poor communication, misunderstanding, and lack of other soft skills and traits as the significant causes of the communication conflicts while lacking of trust, stress, resignation and transferring are found to be potential outcomes. Some suggestions such as strong leadership and training of employees are also given for the effective resolution of these conflicts.
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Research Article
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How to Cite
Potential Causes and Outcomes of Communication Conflicts at the Workplace -A Qualitative Study in Pakistan. (2024). Journal of Management Info, 3(3), 1-5. https://doi.org/10.31580/jmi.v11i1.54
References
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Noor, S., & Maad, N. (2009). Examining the relationship between work life conflict, stress and turnover intentions among marketing executives in Pakistan. International journal of Business and Management, 3(11), 93.
Pandey, N., Pandey, A., & Kothari, D. A. K. (2016). Soft Skills in Defense Services--Need of the Hour. Macro and Micro dynamics for Empowering Trade, industry and Society, 161.
Piercy, K. (2015). Analysis of semi-structured interview data.
Qureshi, M. I., Rasli, A. M., Awan, U., Ma, J., Ali, G., Alam, A., . . . Zaman, K. (2014). Environment and air pollution: health services bequeath to grotesque menace. Environmental Science and Pollution Research, 1-10.
Sultana, M. a. S. Z. (2015). Proposing Project Based Learning as an alternative to traditional ELT pedagogy at public colleges in Pakistan. International Journal for Lesson and Learning Studies, 4(2), 155-173.
Yildiz, D. G., & Bumen, N. T. (2013). Effects of Cooperative Learning and Conflict Resolution Training Integrated into Curriculum on Academic Achievement, Social Problem Solving Skill. Turkish Journal of Education, 2(4).
Yusoff, R. M., & Khan, F. (2013). Stress and Burnout in the Higher Education Sector in Pakistan: A Systematic Review of Literature. Research Journal of Recent Sciences, 2(11), 90-98.
Yusoff, R. M., Khan, F., Mubeen, A., & Azam, K. (2013). A Study about Factors Influencing the University Performance. Jurnal Teknologi, 64(2).
Ameen, K. (2013). The need and impact of learning “Personality Development & Communication Skills†in LIS education: a case study. Malaysian Journal of Library & Information Science, 18(1), 15-25.
Ayoko, O. B., V. J. Callan, et al. (2003. (2003). Workplace conflict, bullying, and counterproductive behaviors. The International Journal of Organizational Analysis, 11(4), 283-301.
Brockman, J. L. (2013). Interpersonal Conflict in construction: Cost, cause, and consequence. Journal of Construction Engineering and Management, 140(2), 04013050.
Cassum, L. A. (2014). Verbal violence at work place: A reality from Pakistani context. Journal of Nursing Education and Practice, 4(8), p20.
Chaudhry, A. A., M. Sajjad, et al. (2011). (2011). Employees’ conflict management strategies and demography: A case of Pakistan. African Journal of Business Management, 5(9), 3549-3555.
Cohen, D., & Crabtree, B. (2006). Qualitative research guidelines project.
Creswell, J. W. (2013). Research design: Qualitative, quantitative, and mixed methods approaches: Sage publications.
De Dreu, C. K. (2008). The virtue and vice of workplace conflict: Food for (pessimistic) thought. Journal of Organizational Behavior, 29(1), 5-18.
Farooqi, M. T. K., M. M. S. Akhtar, et al. (2013). (2013). Conflict Management Styles implemented by the administrators in the public sector universities of Punjab, Pakistan. Scottish Journal of Arts, Social Sciences and Scientific Studies, 10(2), 28-41.
Fassier, T., & Azoulay, E. (2010). Conflicts and communication gaps in the intensive care unit. Current opinion in critical care, 16(6), 654-665.
Ferreira, M. M. a. A. R. T. (2012). The impact of problem-based learning (PBL) on student attitudes toward science, problem-solving skills, and sense of community in the classroom. The Journal of Classroom Interaction, 47(1), 23.
Khan, F., Rasli, A. M., Yusoff, R. M., & Ahmad, A. (2015). Do Demographic Make a Difference to Job Burnout Among University Academicians? International Journal of Economics and Financial Issues, 5.
Khan, F., Rasli, A. M., Yusoff, R. M., Ahmed, T., ur Rehman, A., & Khan, M. M. (2014). Job Rotation, Job Performance, Organizational Commitment: An Empirical Study On Bank Employees. Journal Of Management Info, 3(1), 33-46.
Khan, F., Rasli, A. M., Yusoff, R. M., Faizan Malik, M., Muddassar Khan, M., & Khan, Q. (2014). Effect of Emotional Exhaustion on Organziational Commitment among Academicains. Science International, 26(5).
Khan., F., Yusoff., R., & Khan., A. (2014). Job demands, burnout and resources in teaching a conceptual review. World Applied Sciences Journal, 30(1), 20-28.
Longhurst, R. (2003). Semi-structured interviews and focus groups. Key methods in geography, 117-132.
Manning, M. (2014). A Study of Personnel Conflict between Native English Teachers and Korean Management. í•œêµêµì–‘êµìœ¡í•™íšŒ í•™ìˆ ëŒ€íšŒ ìžë£Œì§‘, 671-688.
Mansoor, M., Fida, S., Nasir, S., & Ahmad, Z. (2011). The impact of job stress on employee job satisfaction a study on telecommunication sector of Pakistan. Journal of Business Studies Quarterly, 2(3), 50.
Mirza, F. M., A. A. Jaffri, et al. (2014). (2014). An assessment of industrial employment skill gaps among university graduates: In the Gujrat-Sialkot-Gujranwala industrial cluster, Pakistan (Vol. 17): Intl Food Policy Res Inst.
Mitkus, S., & Mitkus, T. (2014). Causes of conflicts in a construction industry: A communicational approach. Procedia-Social and Behavioral Sciences, 110, 777-786.
Nasir, M., & Bashir, A. (2012). Examining workplace deviance in public sector organizations of Pakistan. International Journal of Social Economics, 39(4), 240-253.
Nickson, D., Warhurst, C., Commander, J., Hurrell, S. A., & Cullen, A. M. (2012). Soft skills and employability: Evidence from UK retail. Economic and Industrial Democracy, 33(1), 65-84.
Noor, S., & Maad, N. (2009). Examining the relationship between work life conflict, stress and turnover intentions among marketing executives in Pakistan. International journal of Business and Management, 3(11), 93.
Pandey, N., Pandey, A., & Kothari, D. A. K. (2016). Soft Skills in Defense Services--Need of the Hour. Macro and Micro dynamics for Empowering Trade, industry and Society, 161.
Piercy, K. (2015). Analysis of semi-structured interview data.
Qureshi, M. I., Rasli, A. M., Awan, U., Ma, J., Ali, G., Alam, A., . . . Zaman, K. (2014). Environment and air pollution: health services bequeath to grotesque menace. Environmental Science and Pollution Research, 1-10.
Sultana, M. a. S. Z. (2015). Proposing Project Based Learning as an alternative to traditional ELT pedagogy at public colleges in Pakistan. International Journal for Lesson and Learning Studies, 4(2), 155-173.
Yildiz, D. G., & Bumen, N. T. (2013). Effects of Cooperative Learning and Conflict Resolution Training Integrated into Curriculum on Academic Achievement, Social Problem Solving Skill. Turkish Journal of Education, 2(4).
Yusoff, R. M., & Khan, F. (2013). Stress and Burnout in the Higher Education Sector in Pakistan: A Systematic Review of Literature. Research Journal of Recent Sciences, 2(11), 90-98.
Yusoff, R. M., Khan, F., Mubeen, A., & Azam, K. (2013). A Study about Factors Influencing the University Performance. Jurnal Teknologi, 64(2).