Quadruple culture type approaches impacting employees attributes
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Published:
2024-04-11
Keywords:
Organizational Culture, Employee Performance, Satisfaction, Turnover, Telecommunication Sector, Pakistan.
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Abstract
The study examines the relationship among organizational culture, employee performance, employee satisfaction and turnover in the telecommunication sector of Pakistan. Empirical studies are needed to understand the phenomena, so that the organizations would be able to handle the barriers in management objectives. It was a field study so survey was formed and conducted; data was gathered through distributed questionnaires from 260 employees of public & private, national and multinationals organizations from the cities of Rawalpindi-Islamabad. All the employees willingly participated in the survey though their confidentiality was in tacked. Interestingly the results of this specific investigation make this study unique and important as it indicated that organizational culture types Community, Innovative, Competitive and Bureaucratic on employee performance, satisfaction and turnover have different impacts. The study relies on cross-sectional data obtained once from employees of multiple multinationals and national organizations. The employees were from all three types of organizations i.e. service providers, contractors and sub-contractors. Regression tests were applied to analyze the data. . It leads to conclusion that employees are performing well, even being unsatisfied and want to remain with their current jobs. This study provides the knowledge that the results of the measures of same constructs cannot be same across different cultures and countries. With this study government and managers should realize the alarming situation in their organizations regarding employees’ behaviors in sometimes unfeasible organizational cultures. The future studies should examine the political and economic constructs and their influence on organizational culture and employees. The present study wishes to contribute in the knowledge gap regarding how organizational culture is impacting employees’ performance, satisfaction and turnover in telecommunication sector of Pakistan It also raises the importance for exploring and developing the theories on the basis of economic and political aspects rather perceiving single theory equally across different cultures.
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Quadruple culture type approaches impacting employees attributes. (2024). Journal of Management Info, 1(2), 1-11. https://doi.org/10.31580/jmi.v2i1.3
References
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Castro, Armario and Ruiz (2004), “The influence of organizational citizenship behavior, customer loyaltyâ€, International Journal of Service Industry Management, Vol. 15 No.1, pp 27-53.
Cemalettinipek (2010), “Predicting Organizational Commitment from Organizational Culture in Turkish Primary Schoolsâ€, Asia Pacific Educ.Rev.Vol.11, pp.371-385.
Charles A. O Reilly III, Jennifer Chatman, David F. Caldwell (1991), “People and Organizational Culture: A Profile Comparison Approach to Assessing Person-Organizational Fitâ€, The Academy of Management Journal Vol.34 No.3, pp.487-516.
Daniel R. Denison and Aneil K. Mishra (1995), “Toward a Theory of Organizational Culture and Effectivenessâ€, Organization Science, Vol 6, No. 2, pp. 204-223.
Dennison, D (1984), “Bringing corporate culture to the bottom lineâ€, Organizational Dynamics, Vol.13 No.2, pp. 5-22.
Dephande and Frederick E. Webster, Jr. (1989), “Organizational Culture and Marketing: Defining the Rese--arch Agendaâ€, Journal of Marketing, 53 (January). Pp 3-15.
Deshpande, R., Farley, J.U. and Webster, F.E. (1993), “Corporate Culture, Customer Orientation and Innovativeness in Japanese Firms: A Quadrad Analysisâ€, Journal of Marketing, Vol 57 (Jan): pp. 23-07.
Egan, T.M., Yang, B., &Barlett, K. (2004), “The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intentionâ€. Human Resource Development Quarterly, Vol. 15, pp. 279-301.
Eric. W, Macintosh and Alison Doherty (2010), “The influence of organizational culture on job satisfaction and intention to leaveâ€, Sport Management Review, Vol. 13, pp.106-17.
Esra, A., Isik, C., Mithat, K., (2011), “The effects of organizational culture on organizational efficiency: The moderating role of organizational environment and CEO valuesâ€, Procedia Social and Behavioral Sciences, Vol. 24, pp. 1560-1573.
Gentry, W.E, and Sparks, T.A. (2011), “A convergence/divergence perspective of leadership competencies managers believe are most important for success in organizations: A cross-cultural multilevel analysis of 40 countriesâ€, J Bus Psychol, DOI 10.1007/s10869-011-9212-y
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Jex, S.M. (2003), Organizational Psychology, A Scientist Practitioner Approach, New York: John Wiley.
Habib, E., Adel, Z., Ali, K. and Muhammad, B.S. (2011),“A survey relation between organizational culture and organization citizenship behaviorâ€, Procedia-Social and Behavioral Sciences, Vol.30, pp 1920-1925.
Hodson, R. (1991), “Workplace behaviors: good soldiers, smooth operations, and saboteursâ€, Work and Occupations, Vol.18, No.3, pp.271-90.
Homans, G. C. (1961), Social behavior: Its Elementary Forms, Harcourt, Brace and World, New York, NY.
Hoppock, R. (1935), Job Satisfaction, Harper & Row, New York, NY.
Iverson, R. D. (1999), “An event analysis history of employee turnover: The case of hospital employees in Australiaâ€, Human Resource Management Review, Vol.9 No.4, pp.397-418.
J. Zhang., and W. Zheng (2009), “How does satisfaction translate into performance? An examination of commitment and cultural valuesâ€, Human Resource Development Quarterly, Vol. 20 No.3 .
Jae San Park and Tae Hyun Kim (2009), “Do types of organizational culture matter in nurse job satisfaction and turnover intention?â€, Leadership in Health Sciences, Vol.22, No.1, pp. 20-38.
James A. Breaugh (1981), “Relationship between Recruiting Sources and Employee Performance, Absenteeism and Work Attitudesâ€, The Academy of Management Journal, Vol.24, No.1, pp. 142-147.
Kangan, M (1948), “The financial impacts of labour turnover, : A case study at Jacques Bros. Pty. Ltd. Personal practice bulletin, 4, 19-30.
Lambert, E., Hogan, N., and Barton, S. (2001), “The impacts of job satisfaction on turnover intent: a test of structural measurement model using a national sample of workersâ€, Social Science Journal, Vol.38 No.2, pp 233-50.
Laundry, G., &Vandenberghe, C. (2011), “Relational commitments in employee-supervisor dyads and employee job performance, The Leadership Quartelyâ€, doi: 10.1016/j.leaqua.2011.05.016.
Lee, H.Y, and Kamarul Z.B.A. (2009), “The moderating effects of organizational culture on the relationships between leadership behavior and organizational commitment and between organizational commitment and job satisfaction and performance†, Leadership and Organizational Development Journal Vol. 30 No.1, pp.53-86 .
Lee, H.J. (1999), Organizational Behaviour, Sekyung-Sa, Seoul.
Lee, H.Y., and Kamraul, Z.B.A (2009), “The moderating effects of organizational culture on the relationships between leadership behaviors and organizational commitment and between organizational commitment and job satisfaction and performanceâ€, Leadership and organizational Development Journal, Vol.30 No.1, pp, 53-86.
Lee, P.C.B. (2000), “Turnover of information technology professionals: a contextual modelâ€, Accounting, Management and Information Technology, Vol. 10, pp. 101-124.
Lee, T.W., &Mowday, R.T. (1987), “Voluntarily Leaving an Organization: an empirical investigation of Steers and Mowday’s model of turnoverâ€, Academy of Management Journal, Vol. 30, pp 721-743.
Lee, T.W., and Mitchell, T.R. (1994), “An alternative approach: the unfolding model of voluntary employee turnoverâ€, Academy of Management Review; Vol. 19, pp. 51-89.
Locke, E.A. (1976), “The nature and causes of job satisfactionâ€, Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL, pp.1297-349.
Lok Peter and Crawford John (1999), “The relationship between commitment and organizational culture, subculture, leadership style and job satisfaction in organizational change and developmentâ€, Leadership & Organization Development Journal,vol ;20/7,pp; 365-373.
Lund, Daulatram B (2003), “Organizational Culture and Job Satisfactionâ€, Journal of Business and Industrial Marketing Vol. 18 No.3, pp.219-236.
McMillan, A.C., “A configuration framework for diversity: socialization and cultureâ€, Personnel Review, Vol. 34 No4, pp. 488-503.
Mackenzie, K.D. (1986), Organizational Design: The organizational audit and analysis technology, Norwood, NJ: Ablex Publishing Corporation.
Maertz, C.P., Jr., & Campion, M.A. (1998). “25 years of voluntary turnover research: A review and critique. In C.L. Cooper, & I.T. Roberttson (Eds.)â€, International Review of Industrial and Organizational Psychology, Vol.3, pp. 49-81. NY: Willey.
Martin, J. (1992), Cultures in Three Organizations: Three Perspectives. London: Oxford University Press.
Mary, J. H. (1993). “The dynamics of organizational cultureâ€, Academy of Management Review, Vol.18 No.3, pp. 657-693.
Mehdi, M., Elham, M.Y., Tahereh., D.R. (2010). “The Relationship between Faculty Members perception of The Organizational Culture Types and Their Preferences for Instruction and Teaching in Iranian College of Education and Psychologyâ€, Procedia Social & Behavioral Sciences, Vol.5, pp. 1841-1848.
Miseung Shim (2010), “Factors influencing child welfare employee’s turnover: Focusing on organizational culture and climateâ€, Children and Youth Service Review. V32, pp. 847-56.
Murphy, K.R. and Cleveland, J,N (1995), “Understanding Performance Appraisl: Social, Organization, and Goal-based Perspectivesâ€, Sage Publications, Thousand Oaks, CA.
Nystrom., P.C (1993), “Organizational cultures, strategies and commitments in health care organizationsâ€, Health Care Management Review, Vol.18, page.43-109.
Nazim Ali (2010), “Factors affecting overall job satisfaction, and turnover intentionâ€, Journal of Managerial Sciences, Vol. 2, No. 2 pp. 239-252.
O Reilly, C.A. III, Chatman, J.A., and Caldwell, D.F. (1991). “People and organizational culture: A profile comparison approach to assessing Person-Organization fitâ€, Academy of Management Journal, Vol. 34, pp. 487-516.
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