The effect of project managers’ competencies on project success with mediating role of project stakeholders’ engagement: A case of IT sector
Article Sidebar
Main Article Content
Abstract
Purpose – The goal of this study is to determine and identify the nature of Project Managers’ Competencies (Emotional Intelligence & Cognitive Flexibility) on Project Success (Time, Cost & Scope) mediating the role of Project Stakeholders’ Engagement (Internal Stakeholders Engagement & External Stakeholders Engagement) in the sector of Information Sector of Lahore. In this paper we are targeting the Project Manager, team Leaders & Portfolio Manager of IT Sector in which they are involve to manage different types of Projects. Data collection was conducted using a quantitative survey which obtained valid 367 responses for the analysis. Regression Analysis, Correlation Analysis and MARCO Haya’s Process was used to find out the results. The study confirmed that overall project success in IT sector is highly associated with the Project Managers Competencies and mediating by the Project Stakeholders Engagement. This research builds on previous studies by providing further evidence that the Project Manager Competencies and Project Stakeholders Engagement on Project Success. These findings can help fund further studies of future development endeavours and also support the Theory of Freeman regarding the Stakeholders Engagement.
Downloads
Article Details
Section
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish in this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licenced under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (see The Effect of Open Access).
How to Cite
References
Achterkamp, M., & Vos, J. (2007). Investigating the use of the stakeholder notion in project management literature, a meta-analysis. International Journal of Project Management, 26(7), 749-757. https://doi.org/10.1016/j.ijproman.2007.10.001 DOI: https://doi.org/10.1016/j.ijproman.2007.10.001
Atkinson, R. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria. International Journal of Project Management, 17(6), 337–342. https://doi.org/10.1016/S0263-7863(98)00069-6 DOI: https://doi.org/10.1016/S0263-7863(98)00069-6
Beringer, C., Jonas, D., & Kock, A. (2013). Behavior of internal stakeholders in project portfolio management and its impact on success. International Journal of Project Management, 31(6), 830-846. https://doi.org/10.1016/j.ijproman.2012.11.006 DOI: https://doi.org/10.1016/j.ijproman.2012.11.006
Bhoola, V. (2015). Impact of project success factors in managing software projects in India: An empirical analysis. Business Perspectives and Research, 3(2), 109-125. https://doi.org/10.1177/2278533715578555 DOI: https://doi.org/10.1177/2278533715578555
Carvalho, M., & Rabechini Jr, R. (2017). Can project sustainability management impact project success? An empirical study applying a contingent approach. International Journal of Project Management, 35(6), 1120-1132. https://doi.org/10.1016/j.ijproman.2017.02.018 DOI: https://doi.org/10.1016/j.ijproman.2017.02.018
Caupin, G. (2006). ICB – IPMA Competence Baseline. International Project Management Association, 7-16.
Cerpa, N., & Verner, J. (2009). Why did your project fail? Communications of the ACM, 52(12), 130-134. https://doi.org/10.1145/1610252.1610286 DOI: https://doi.org/10.1145/1610252.1610286
Chipulu, M., Neoh, J., Ojiako, U., & Williams, T. (2013). A multidimensional analysis of project manager competences. IEEE Transactions on Engineering Management, 60(3), 506-517. https://doi.org/10.1109/TEM.2012.2215330 DOI: https://doi.org/10.1109/TEM.2012.2215330
Freeman, R. (2010). Strategic management: a stakeholder approach. London: Cambridge university press. DOI: https://doi.org/10.1017/CBO9781139192675
Gehring, D. (2007). Applying traits of leadership to project management. Project Management Journal, 38(1), 44-54. https://doi.org/10.1177/875697280703800105 DOI: https://doi.org/10.1177/875697280703800105
Ghorbani, A. (2008). A Review of Successful Construction Project Managers’ Competencies and Leadership Profile. Journal of Rehabilitation in Civil Engineering, 11(1). https://doi.org/10.22075/jrce.2022.24638.1560
Hristov, I., & Appolloni, A. (2021). Stakeholders' engagement in the business strategy as a key driver to increase companies' performance: Evidence from managerial and stakeholders' practices. Business Startegy and the Enviornment, 31(4), 1488-1503. https://doi.org/10.1002/bse.2965 DOI: https://doi.org/10.1002/bse.2965
Ika, L., Diallo, A., & Thuillier, D. (2011). The empirical relationship between success factors and dimensions: The perspectives of World Bank project supervisors and managers. International Journal Managing Projects Business, 4(4), 711–719. https://doi.org/10.1108/17538371111164092 DOI: https://doi.org/10.1108/17538371111164092
Kamal, S., & Kazmi, H. (2022, November 14). The promising future of Pakistan’s IT sector. Retrieved 2023, from https://www.pakistangulfeconomist.com/: https://www.pakistangulfeconomist.com/2022/11/14/the-promising-future-of-pakistans-it-sector/#:~:text=Pakistan's%20ICT%20sectors%20are%20expected,rate%20of%2020%2D30%20percent.
Keil, M., Lee, H., & Deng, T. (2013). Understanding the most critical skills for managing IT projects: A Delphi study of IT project managers. Information & Management, 50(7), 398–414. https://doi.org/10.1016/j.im.2013.05.005 DOI: https://doi.org/10.1016/j.im.2013.05.005
Lewis, J. P. (1998). Team-based project management. Beard Books.
Li, L., Li, Z., Wu, G., & Li, X. (2018). Critical success factors for project planning and control in prefabrication housing production: A China study. Sustainability (Switzerland), 10(3), 836. doi:https://doi.org/10.3390/su10030836 DOI: https://doi.org/10.3390/su10030836
Ling, F. Y. (2006). The impact of project stakeholders on project success. Project Management Journal, 5-15.
Littau, P., Jujagiri, N., & Adlbrecht, G. (2010). 25 years of stakeholder theory in project management literature (1984–2009). Project Management Journal, 41(4), 17-29. https://doi.org/10.1002/pmj.20195 DOI: https://doi.org/10.1002/pmj.20195
Mazur, A., Pisarski, A., Chang, A., & Ashkanasy, N. (2014). Rating defence major project success: The role of personal attributes and stakeholder relationships. International Journal of Project Management, 32(6), 944-957. https://doi.org/10.1016/j.ijproman.2013.10.018 DOI: https://doi.org/10.1016/j.ijproman.2013.10.018
McLeod, L., Doolin, B., & MacDonell, S. (2012). A perspective-based understanding of project success. Project Management Journal, 43(5), 68–86. https://doi.org/10.1002/pmj.21290 DOI: https://doi.org/10.1002/pmj.21290
Müller, R., & Turner, J. (2007). Matching the project manager’s leadership style to project type. International Journal of Project Management, 25(1), 21-32. https://doi.org/10.1016/j.ijproman.2006.04.003 DOI: https://doi.org/10.1016/j.ijproman.2006.04.003
Ozorhon, B., Akgemik, O., & Caglayan, S. (2022). Influence of project manager’s competencies on project management success. Gradevinar, 74(1), 21-33. https://doi.org/10.14256/JCE.2453.2018 DOI: https://doi.org/10.14256/JCE.2453.2018
Papke-Shields, K., Beise, C., & Quan, J. (2010, October). Do project managers practice what they preach, and does it matter to project success? International Journal of Project Management, 28(7), 650-662. https://doi.org/10.1016/j.ijproman.2009.11.002 DOI: https://doi.org/10.1016/j.ijproman.2009.11.002
Pimchangthong, D., & Boonjing, V. (2017). Developing project management competence of individuals. Management and Production Engineering Review, 8(1). https://doi.org/10.1515/mper-2017-0004 DOI: https://doi.org/10.1515/mper-2017-0004
Pinto, Beth, M., & Pinto, J. (1991). Determinants of crossfunctional cooperation in the project implementation process. Project Management Journal, 13-20.
Post, J., Preston, L., & Sachs, S. (2002). Managing the extended enterprise: The new stakeholder view. California Management Review, 45(1), 6-28. https://doi.org/10.2307/41166151 DOI: https://doi.org/10.2307/41166151
Potter, E., Egbelakin, T., Phipps, R., & Balaei, B. (2018). Emotional intelligence and transformational leadership behaviours of construction project managers. Journal of Financial Management of Property and Construction, 23(1), 73-89. https://doi.org/10.1108/JFMPC-01-2017-0004 DOI: https://doi.org/10.1108/JFMPC-01-2017-0004
Rajablu, M., Marthandan, G., & Yusoff, W. (2014). Managing for Stakeholders: The Role of Stakeholder-Based Management in Project Success. Asian Social Science, 11(3). https://doi.org/10.5539/ass.v11n3p111 DOI: https://doi.org/10.5539/ass.v11n3p111
Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N., Jordan, P., & Zolin, R. (2016). Manager emotional intelligence and project success: The mediating role of job satisfaction and trust. International Journal of Project Management, 34(7), 1112-1122. https://doi.org/10.1016/j.ijproman.2016.05.012 DOI: https://doi.org/10.1016/j.ijproman.2016.05.012
Rowlinson, S., Ho, T., & Po-Hung, Y. (1993). Leadership style of construction managers in Hong Kong. Construction Management and Economics, 11(6), 455-465. https://doi.org/10.1080/01446199300000051 DOI: https://doi.org/10.1080/01446199300000051
Shamim, D. (2022). Exploring the Success Factors of Project Management. American Journal of Economics and Business Management, 5(7), 64-72.
Skulmoski, G., & Hartman, F. (2010). Information systems project manager soft competencies: A project-phase investigation. Project Management Journal, 41(1), 61-80. https://doi.org/10.1002/pmj.20146 DOI: https://doi.org/10.1002/pmj.20146
Stevenson, D., & Starkweather, J. (2010). PM critical competency index: IT execs prefer soft skills. International Journal of Project Management, 28(7), 663-671. https://doi.org/10.1016/j.ijproman.2009.11.008 DOI: https://doi.org/10.1016/j.ijproman.2009.11.008
Sumner, M., Bock, D., & Giamartino, G. (2006). Exploring the linkage between the characteristics of IT project leaders and project success. Information Systems Management, 23(4), 21-33. https://doi.org/10.1201/1078.10580530/46352.23.4.20060901/95112.6 DOI: https://doi.org/10.1201/1078.10580530/46352.23.4.20060901/95112.6
Sunindijo, R., Hadikusumo, B., & Ogunlana, S. (2007). Emotional intelligence and leadership styles in construction project management. Journal of Management in Engineering, 23(4), 166-170. https://doi.org/10.1061/(ASCE)0742-597X(2007)23:4(166) DOI: https://doi.org/10.1061/(ASCE)0742-597X(2007)23:4(166)
Turner, J., & Müller, R. (2005). The Project Manager's Leadership Style as a Success Factor on Projects: A Literature Review. Project Management Journal, 36(2), 49-61. https://doi.org/10.1177/875697280503600206 DOI: https://doi.org/10.1177/875697280503600206
William H., D., & McLean, E. (2002). Information Systems Success Revisited. IEEE, 2966-2976.
William, L., & Martin, S. (2004). Project management competencies: a survey of perspectives from project managers in South East Queensland. Journal of Building and Construction Management, 9(1), 1-12.
Wu, G., Liu, C., Zhao, X., & Zuo, J. (2017). Investigating the relationship between communication-conflict interaction and project success among construction project teams. International Journal of Project Management, 35(8), 1466-1482. https://doi.org/10.1016/j.ijproman.2017.08.006 DOI: https://doi.org/10.1016/j.ijproman.2017.08.006
Yang, J., Shen, Q., & Ho, M. (2009). An overview of previous studies in stakeholder management and its implications for the construction industry. Journal of Facilities Management, 7(2), 159-175. https://doi.org/10.1108/14725960910952532 DOI: https://doi.org/10.1108/14725960910952532