Implementation total quality management (TQM) to determine competitive advantage in small and medium enterprise (SME)
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Published:
2024-04-15
Keywords:
Total Quality Management (TQM), Competitive Advantage, SME Sector
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Abstract
The implementation of total quality management (TQM) always concerned by top management within organization. TQM are crucial elements in Small and Medium Enterprise (SME) sector due to it aimed to improve competitive advantage of organization. This research is aimed to explore the relationship between TQM and competitive advantage within SME sector of Malaysia. Quantitative research is used to conduct this research. Therefore, questionnaires would be distributed to the executive management level or above within SME organization in Malaysia randomly. The sample size is 124 respondent SMEs Malaysia. Smart-PLS are the software used to analyse the data gathering from respondents. The result of analysis shown that total quality management (TQM) has a significant positive impact to competitive advantage. Therefore, this research is expected to provide deep understanding regarding TQM and competitive advantage for the SME industry within Malaysia and acts as reference to future researchers.
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How to Cite
Implementation total quality management (TQM) to determine competitive advantage in small and medium enterprise (SME). (2024). Journal of Management Info, 9(1), 48-72. https://doi.org/10.31580/jmi.v9i1.2614
References
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Ahmed, E. S., Ahmad, M. N., & Othman, S. H. (2019). Business process improvement methods in healthcare: a comparative study. International Journal of Health Care Quality Assurance, 32(5). https://doi.org/10.1108/IJHCQA-07-2017-0116
Akanmu, M. D., Hassan, M. G., & Bahaudin, A. Y. Bin. (2020). A preliminary analysis modeling of the relationship between quality management practices and sustainable performance. Quality Management Journal, 27(1). https://doi.org/10.1080/10686967.2019.1689800
Al-Shabibi, F. A. A. (2019). Total quality management performance in omani small and medium enterprises (SMES). Humanities and Social Sciences Reviews, 7(2). https://doi.org/10.18510/hssr.2019.726
Ali, G. A., Hilman, H., & Gorondutse, A. H. (2020). Effect of entrepreneurial orientation, market orientation and total quality management on performance: Evidence from Saudi SMEs. Benchmarking, 27(4). https://doi.org/10.1108/BIJ-08-2019-0391
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B?e?ková, P., & Havlí?ek, K. (2014). Leaders management and personnel controlling in SMEs. European Research Studies Journal, 16(4). https://doi.org/10.35808/ersj/399
Falahat, M., Ramayah, T., Soto-Acosta, P., & Lee, Y. Y. (2020). SMEs internationalization: The role of product innovation, market intelligence, pricing and marketing communication capabilities as drivers of SMEs’ international performance. Technological Forecasting and Social Change, 152. https://doi.org/10.1016/j.techfore.2020.119908
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Imran, M., Abdul Hamid, S. N. B., & Aziz, A. B. (2018). The influence of TQM on export performance of SMEs: Empirical evidence from manufacturing sector in Pakistan using PLS-SEM. Management Science Letters, 8(5). https://doi.org/10.5267/j.msl.2018.3.003
Imran, M., Binti Aziz, A., Binti Abdul Hamid, S. N., Shabbir, M. S., Salman, R., & Jian, Z. (2018). The mediating role of total quality management between entrepreneurial orientation and SMEs export performance. Management Science Letters, 8(6). https://doi.org/10.5267/j.msl.2018.5.003
Juniati, S., Saudi, M. H. M., Astuty, E., & Mutalib, N. A. (2019). The impact of internationalization in influencing firm performance and competitive advantage: The mediating role of eco-innovation. International Journal of Supply Chain Management, 8(1).
Jusoh, A., Mardani, A., Omar, R., Štreimikien?, D., Khalifah, Z., & Sharifara, A. (2018). Application of mcdm approach to evaluate the critical success factors of total quality management in the hospitality industry. Journal of Business Economics and Management, 19(2). https://doi.org/10.3846/jbem.2018.5538
Kadhim, S. A., & Ahmad, M. F. Bin. (2019). The impact of total quality management in the supply chain of high schools on performance: A proposed framework. International Journal of Supply Chain Management, 8(3).
Lee, W. S., Tee, C. W., Koay, Z. L., Wong, T. S., Zahraq, F., Foo, H. W., Ong, S. Y., Wong, S. Y., & Ng, R. T. (2018). Quality indicators in pediatric colonoscopy in a low-volume center: Implications for training. World Journal of Gastroenterology, 24(9). https://doi.org/10.3748/wjg.v24.i9.1013
Mahdi, O. R., Nassar, I. A., & Almsafir, M. K. (2019). Knowledge management processes and sustainable competitive advantage: An empirical examination in private universities. Journal of Business Research, 94. https://doi.org/10.1016/j.jbusres.2018.02.013
Masrom, N. R., Raja Mohd Rasi, R. Z., & Daut, B. A. T. (2017). The Impact of Business Excellence on Operational Performance among Halal Certified Food Manufacturers in Malaysia. MATEC Web of Conferences, 135. https://doi.org/10.1051/matecconf/201713500041
Mohd Yusof, Y. L., Wan Jusoh, W. J., & Maulan, S. (2021). Perceived quality association as determinant to re-patronise Shariah-compliant brand restaurants. Journal of Islamic Marketing, 12(2). https://doi.org/10.1108/JIMA-10-2018-0190
Nawi, M. N. M., Songappenm, M., Nadarajan, S., Ibrahim, S. H., & Mustapha, R. (2017). Procurement performance and supplier management measurement issues: A case of Malaysian private company. International Journal of Supply Chain Management, 6(1).
Norouzi, M., Rahmandoust, M., Barkhordar, E., Shah, I. M., & Norouzi, N. (2011). Customer knowledge management-oriented benchmarking based on AHP technique: Case study in two shopping centers in Iran. Australian Journal of Basic and Applied Sciences, 5(10).
Ong, J. W., Ismail, H., & Yeap, P. F. (2018). Competitive advantage and firm performance: The moderating effect of industry forces. International Journal of Business Performance Management, 19(4). https://doi.org/10.1504/IJBPM.2018.095076
Pambreni, Y., Khatibi, A., Ferdous Azam, S. M., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9). https://doi.org/10.5267/j.msl.2019.5.011
Rafiki, A., & Abdul Wahab, K. (2016). The human capital and the obtainment of halal certification. Journal of Islamic Marketing, 7(2). https://doi.org/10.1108/JIMA-03-2014-0020
Saiboon, I. M., Apoo, F. N., Jamal, S. M., Bakar, A. A., Yatim, F. M., Jaafar, J. M., & Berg, B. W. (2019). Improving the position of resuscitation team leader with simulation (IMPORTS); A pilot cross-sectional randomized intervention study. Medicine (United States), 98(49). https://doi.org/10.1097/MD.0000000000018201
Salem, M. A., Shawtari, F. A., Shamsudin, M. F., Manochehri, N. N., Al Blooshi, S. G., & Alyafei, K. (2019). Structural equation modelling of the relationship between TQM practices and organizational commitment in higher educational institutions. Polish Journal of Management Studies, 19(2). https://doi.org/10.17512/pjms.2019.19.2.28
Salim, N., Ab Rahman, M. N., & Abd Wahab, D. (2019). A systematic literature review of internal capabilities for enhancing eco-innovation performance of manufacturing firms. In Journal of Cleaner Production (Vol. 209). https://doi.org/10.1016/j.jclepro.2018.11.105
Salleh, N. M., Zakuan, N., Ariff, M. S. M., Bahari, A. Z., Chin, T. A., Sulaiman, Z., Yatim, S. M., Awang, S. R., & Saman, M. Z. M. (2018). Critical success factors of total quality management implementation in higher education institution: UTM case study. AIP Conference Proceedings, 2044. https://doi.org/10.1063/1.5080060
Sawaean, F. A. A., & Ali, K. A. M. (2020). The mediation effect of TQM practices on the relationship between entrepreneurial leadership and organizational performance of SMEs in Kuwait. Management Science Letters, 10(4). https://doi.org/10.5267/j.msl.2019.10.018
Shatat, A. S., & Udin, Z. M. (2013). Factors affecting ERP system effectiveness in post-implementation stage within Malaysian manufacturing companies. International Journal of Business Information Systems, 14(3). https://doi.org/10.1504/IJBIS.2013.056722
Suryanto, T., Haseeb, M., & Hartani, N. H. (2018). The correlates of developing green supply chain management practices: Firms level analysis in Malaysia. International Journal of Supply Chain Management, 7(5).
Tamam, M. N., Abdurahman, A. Z. A., Abdullah, F., & Subramaniam, G. (2020). Halal operational capabilities in food manufacturing industry. Academy of Strategic Management Journal, 19(1).
Udriyah, Tham, J., & Ferdous Azam, S. M. (2019). The effects of market orientation and innovation on competitive advantage and business performance of textile smes. Management Science Letters, 9(9). https://doi.org/10.5267/j.msl.2019.5.009
Wagimin, Kusrini, E., Ali, J., & Helia, V. N. (2019). The effect of leadership on employee performance with Total Quality Management (TQM) as a mediating variable in Indonesian petroleum companies: A case study. International Journal of Integrated Engineering, 11(5). https://doi.org/10.30880/ijie.2019.11.05.023
Wong, W. P. (2013). Business-process management: a proposed framework for future research. Total Quality Management and Business Excellence, 24(5–6). https://doi.org/10.1080/14783363.2013.776773
Yap, Y. L., & Rahman, M. S. A. (2019). Quality management in real estate industries. International Journal of Scientific and Technology Research, 8(12).
Zainuddin, A., Kuzaiman, N. A., Salleh, N. A. M., Kasolang, S., & Hoffmann, J. (2018). Quality green energy supply chain management practices in Malaysian. Journal of Mechanical Engineering, 15(2).
Ahmad, M. F., Zainudin, M. H. H., Hamid, N. A., Ahmad, A. N. A., Rahman, N. A. A., & Nawi, M. N. M. (2019). Critical success factors of lean six sigma and its relation on operational performance of SMEs manufacturing companies: A survey result. International Journal of Supply Chain Management, 8(1).
Ahmad, M. F., Zamri, S. F., Hamid, N. A., Ahmad, A. N. A., Rahman, N. A. A., & Nawi, M. N. M. (2019). Comparative study of business excellence enablers between small and medium enterprises and multinational companies: A TQM survey result. International Journal of Supply Chain Management, 8(1).
Ahmad, M. F., Zamri, S. F., Ngadiman, Y., Wei, C. S., Hamid, N. A., Ahmad, A. N. A., Nawi, M. N. M., & Rahman, N. A. A. (2019). The impact of Total Productive Maintenance (TPM) as mediator between Total Quality Management (TQM) and business performance. International Journal of Supply Chain Management, 8(1).
Ahmed, E. S., Ahmad, M. N., & Othman, S. H. (2019). Business process improvement methods in healthcare: a comparative study. International Journal of Health Care Quality Assurance, 32(5). https://doi.org/10.1108/IJHCQA-07-2017-0116
Akanmu, M. D., Hassan, M. G., & Bahaudin, A. Y. Bin. (2020). A preliminary analysis modeling of the relationship between quality management practices and sustainable performance. Quality Management Journal, 27(1). https://doi.org/10.1080/10686967.2019.1689800
Al-Shabibi, F. A. A. (2019). Total quality management performance in omani small and medium enterprises (SMES). Humanities and Social Sciences Reviews, 7(2). https://doi.org/10.18510/hssr.2019.726
Ali, G. A., Hilman, H., & Gorondutse, A. H. (2020). Effect of entrepreneurial orientation, market orientation and total quality management on performance: Evidence from Saudi SMEs. Benchmarking, 27(4). https://doi.org/10.1108/BIJ-08-2019-0391
Antunes, M. G., Quirós, J. T., & Justino, M. do R. F. (2017). The relationship between innovation and total quality management and the innovation effects on organizational performance. International Journal of Quality and Reliability Management, 34(9). https://doi.org/10.1108/IJQRM-02-2016-0025
Banna, H., Ahmad, R., & Koh, E. H. Y. (2018). How does total quality management influence the loan quality of the bank? Total Quality Management and Business Excellence, 29(3–4). https://doi.org/10.1080/14783363.2016.1180954
Basheer, M. F., Saleem, M., Hameed, W. U., & Hassan, M. M. (2019). Employee voice determinants and organizational innovation: Does the role of senior manager matter? Hamdard Islamicus, 42(1).
B?e?ková, P., & Havlí?ek, K. (2014). Leaders management and personnel controlling in SMEs. European Research Studies Journal, 16(4). https://doi.org/10.35808/ersj/399
Falahat, M., Ramayah, T., Soto-Acosta, P., & Lee, Y. Y. (2020). SMEs internationalization: The role of product innovation, market intelligence, pricing and marketing communication capabilities as drivers of SMEs’ international performance. Technological Forecasting and Social Change, 152. https://doi.org/10.1016/j.techfore.2020.119908
Halim, F. A., Azman, A., & Malim, M. R. (2019). Prioritising critical success factors of TQM in Malaysia aerospace industry using fuzzy AHP. Journal of Physics: Conference Series, 1366(1). https://doi.org/10.1088/1742-6596/1366/1/012108
Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management and Business Excellence, 29(7–8). https://doi.org/10.1080/14783363.2016.1238760
Imran, M., Abdul Hamid, S. N. B., & Aziz, A. B. (2018). The influence of TQM on export performance of SMEs: Empirical evidence from manufacturing sector in Pakistan using PLS-SEM. Management Science Letters, 8(5). https://doi.org/10.5267/j.msl.2018.3.003
Imran, M., Binti Aziz, A., Binti Abdul Hamid, S. N., Shabbir, M. S., Salman, R., & Jian, Z. (2018). The mediating role of total quality management between entrepreneurial orientation and SMEs export performance. Management Science Letters, 8(6). https://doi.org/10.5267/j.msl.2018.5.003
Juniati, S., Saudi, M. H. M., Astuty, E., & Mutalib, N. A. (2019). The impact of internationalization in influencing firm performance and competitive advantage: The mediating role of eco-innovation. International Journal of Supply Chain Management, 8(1).
Jusoh, A., Mardani, A., Omar, R., Štreimikien?, D., Khalifah, Z., & Sharifara, A. (2018). Application of mcdm approach to evaluate the critical success factors of total quality management in the hospitality industry. Journal of Business Economics and Management, 19(2). https://doi.org/10.3846/jbem.2018.5538
Kadhim, S. A., & Ahmad, M. F. Bin. (2019). The impact of total quality management in the supply chain of high schools on performance: A proposed framework. International Journal of Supply Chain Management, 8(3).
Lee, W. S., Tee, C. W., Koay, Z. L., Wong, T. S., Zahraq, F., Foo, H. W., Ong, S. Y., Wong, S. Y., & Ng, R. T. (2018). Quality indicators in pediatric colonoscopy in a low-volume center: Implications for training. World Journal of Gastroenterology, 24(9). https://doi.org/10.3748/wjg.v24.i9.1013
Mahdi, O. R., Nassar, I. A., & Almsafir, M. K. (2019). Knowledge management processes and sustainable competitive advantage: An empirical examination in private universities. Journal of Business Research, 94. https://doi.org/10.1016/j.jbusres.2018.02.013
Masrom, N. R., Raja Mohd Rasi, R. Z., & Daut, B. A. T. (2017). The Impact of Business Excellence on Operational Performance among Halal Certified Food Manufacturers in Malaysia. MATEC Web of Conferences, 135. https://doi.org/10.1051/matecconf/201713500041
Mohd Yusof, Y. L., Wan Jusoh, W. J., & Maulan, S. (2021). Perceived quality association as determinant to re-patronise Shariah-compliant brand restaurants. Journal of Islamic Marketing, 12(2). https://doi.org/10.1108/JIMA-10-2018-0190
Nawi, M. N. M., Songappenm, M., Nadarajan, S., Ibrahim, S. H., & Mustapha, R. (2017). Procurement performance and supplier management measurement issues: A case of Malaysian private company. International Journal of Supply Chain Management, 6(1).
Norouzi, M., Rahmandoust, M., Barkhordar, E., Shah, I. M., & Norouzi, N. (2011). Customer knowledge management-oriented benchmarking based on AHP technique: Case study in two shopping centers in Iran. Australian Journal of Basic and Applied Sciences, 5(10).
Ong, J. W., Ismail, H., & Yeap, P. F. (2018). Competitive advantage and firm performance: The moderating effect of industry forces. International Journal of Business Performance Management, 19(4). https://doi.org/10.1504/IJBPM.2018.095076
Pambreni, Y., Khatibi, A., Ferdous Azam, S. M., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9). https://doi.org/10.5267/j.msl.2019.5.011
Rafiki, A., & Abdul Wahab, K. (2016). The human capital and the obtainment of halal certification. Journal of Islamic Marketing, 7(2). https://doi.org/10.1108/JIMA-03-2014-0020
Saiboon, I. M., Apoo, F. N., Jamal, S. M., Bakar, A. A., Yatim, F. M., Jaafar, J. M., & Berg, B. W. (2019). Improving the position of resuscitation team leader with simulation (IMPORTS); A pilot cross-sectional randomized intervention study. Medicine (United States), 98(49). https://doi.org/10.1097/MD.0000000000018201
Salem, M. A., Shawtari, F. A., Shamsudin, M. F., Manochehri, N. N., Al Blooshi, S. G., & Alyafei, K. (2019). Structural equation modelling of the relationship between TQM practices and organizational commitment in higher educational institutions. Polish Journal of Management Studies, 19(2). https://doi.org/10.17512/pjms.2019.19.2.28
Salim, N., Ab Rahman, M. N., & Abd Wahab, D. (2019). A systematic literature review of internal capabilities for enhancing eco-innovation performance of manufacturing firms. In Journal of Cleaner Production (Vol. 209). https://doi.org/10.1016/j.jclepro.2018.11.105
Salleh, N. M., Zakuan, N., Ariff, M. S. M., Bahari, A. Z., Chin, T. A., Sulaiman, Z., Yatim, S. M., Awang, S. R., & Saman, M. Z. M. (2018). Critical success factors of total quality management implementation in higher education institution: UTM case study. AIP Conference Proceedings, 2044. https://doi.org/10.1063/1.5080060
Sawaean, F. A. A., & Ali, K. A. M. (2020). The mediation effect of TQM practices on the relationship between entrepreneurial leadership and organizational performance of SMEs in Kuwait. Management Science Letters, 10(4). https://doi.org/10.5267/j.msl.2019.10.018
Shatat, A. S., & Udin, Z. M. (2013). Factors affecting ERP system effectiveness in post-implementation stage within Malaysian manufacturing companies. International Journal of Business Information Systems, 14(3). https://doi.org/10.1504/IJBIS.2013.056722
Suryanto, T., Haseeb, M., & Hartani, N. H. (2018). The correlates of developing green supply chain management practices: Firms level analysis in Malaysia. International Journal of Supply Chain Management, 7(5).
Tamam, M. N., Abdurahman, A. Z. A., Abdullah, F., & Subramaniam, G. (2020). Halal operational capabilities in food manufacturing industry. Academy of Strategic Management Journal, 19(1).
Udriyah, Tham, J., & Ferdous Azam, S. M. (2019). The effects of market orientation and innovation on competitive advantage and business performance of textile smes. Management Science Letters, 9(9). https://doi.org/10.5267/j.msl.2019.5.009
Wagimin, Kusrini, E., Ali, J., & Helia, V. N. (2019). The effect of leadership on employee performance with Total Quality Management (TQM) as a mediating variable in Indonesian petroleum companies: A case study. International Journal of Integrated Engineering, 11(5). https://doi.org/10.30880/ijie.2019.11.05.023
Wong, W. P. (2013). Business-process management: a proposed framework for future research. Total Quality Management and Business Excellence, 24(5–6). https://doi.org/10.1080/14783363.2013.776773
Yap, Y. L., & Rahman, M. S. A. (2019). Quality management in real estate industries. International Journal of Scientific and Technology Research, 8(12).
Zainuddin, A., Kuzaiman, N. A., Salleh, N. A. M., Kasolang, S., & Hoffmann, J. (2018). Quality green energy supply chain management practices in Malaysian. Journal of Mechanical Engineering, 15(2).