Impact of Human Resource Management Practices on Employee Retention: A Case of Banking Sector in Quetta Baluchistan
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Published:
2017-09-30
Keywords:
Employee Empowerment, Compensation, Training and Development, Appraisal System, Employee Retention.
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Abstract
The main objective of every organization is not only to select the right person for the right job, but also to fascinate and retain them within the organization. Employee retention has considerable importance these days. This research has conducted to investigate how human resource management practices (employee compensation, employee training, appraisal system and employee empowerment) affect retention of banks employees. The data of the research was quantitative survey, where questionnaires were distributed among 180 bank employees of different banks in Quetta city, out of which 150 were returned back. Data was analyzed using SPSS version 18.0. The results of the current examined that there is significant positive relationship exists between human recourse management practices (empowerment, compensation, training and appraisal system) with employee retention. The study also discusses the limitations and recommendation for future research.
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How to Cite
Impact of Human Resource Management Practices on Employee Retention: A Case of Banking Sector in Quetta Baluchistan. (2017). Journal of Management Info, 4(3), 5-11. https://doi.org/10.31580/jmi.v5i1.24
References
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Asil, S. M. N, Akhlagh, E. M and Maafi. S. (2013). Analyzing the relationship between human resource management activities and employees’ intention to stay in the organization through organizational commitment. International journal of Agriculture and crop sciences.
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Cassico, W., F, (1995). ‘Managing human resource’ international edition, US: McGraw Hill
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Davies, D., Taylor, R, Savery, C. (2001). The role of appraisal, recruitment and training in improving staff relation in western American accommodation industry. A comprehensive study .journal of European training, 25(6/7). 366-373
Denton, J. (2000). Using web-based projects in a system design and development course. Journal of computer information system, vol.40 no 3, pp85-7
Eric.Ng C.H, Lam,Z. H, Charles ,R and Vimala ,K. (2012). An effectiveness of human resource management practices on employee retention in institution of higher learning: A regression analysis. International journal of business research and management. (IJBRM), volume (3): issue (2)
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Gurman and Saks (2011). Performance management and employee engagement. Human Resource Management Review 21(2011) 123-136
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Huselid, M.A. (1995). The impact of Human Resource Management practices on turnover, productivity and corporate financial performance. Academy of management journal, 38(3): 635-672
Hummayoun Naeem and Muhammad iqbal saif. (2010). Employees empowerment and customer satisfaction: empirical evidence from the banking sector of Pakistan. African journal of business management. Vol.4 (10), pp. 2028-2031
Huselid, M. A., Beatty, R. W., and Becker, B. E. 2005. “A player†or “A positions?†The Strategic logic of workforce management. Harvard Business Review, December: 110-117
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Kaye, B., and Jordon-Evans. S. (2001). Retaining key employees. Public management, 1, 6-11
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Khan, F., Yusoff, R. M., and Khan, A. (2014b). Job Demands, Burnout and Resources in Teaching a Conceptual Review. World Applied Sciences Journal, 30(1), 20-28.
Khan, F., Yusoff, R. M., and Khan, A. (2014c). Effect of Human Resource Practices on Job satisfaction in Pakistan. Sains Humanika, 1(1), 5.
Lawler, Edward, E. (1990). Compensation management; strategic planning; pay-for knowledge system, Jossey- bass publishers (San Francisco).
Lezean, E.P. (1986). Retirement from the labor force. In Ashenfelter, O., and Layard, R. (Eds). Handbook of labor economics, vol 1. Amsterdam: north- Holland
Madirian, B.C. (1994). Employment-based health insurance and job mobility: Is there evidence of job-lock? Quarterly journal of economics. 109, (February)
Malhotra, N.K. (2007). Marketing Research: An applied orientation (5th ed.). New Jersey: prentice Hll
Meaghan Stevel, Nick Bontis. (2003). Voluntary turnover: knowledge management-friend and foe? J. intellect. Cap. 3(3): 303-322
Messmer, M. (2000). Orientation programs can be key to employee relation. In strategic finance. 81(8): 12-15
Milkovich, GM, newman, JM. (2004). Compensation (8th ed). Burr Ridge, IL: Irwin McGrraw-hill
Ongori, H. (2009). Managing behind the scenes: A review point on employee empowerment. African journal of business management. 3(1), 009 - 015.
Paul, A.K and Anantharaman, R.N., (2003). Impact of people management practices on organizational performance: analysis of a causal model , Int. J. of Human Resource Management 1246–1266
Peterson, C., Park, N. and Seligman, M.E.P. (2006). Greater strengths of character and recovery from illness. The Journal of Positive Psychology, 1(1), 17-26
Pfeffere, J. (1998). Six myths about pay. Havard Business Review, may- June, 38-57
Ponch, A. (2001 May). The relationship between diversity and employee relation. Master’s thesis, university of Wisconsin- south, Menomonie
Rappaport, A., Bancraft, E., and L. (2003). The aging workforce arises new talent management issues for employees. Journal of organizational excellence, 23, 55-56
Rathnaweera, R. R. N. T. (2010). Do HRM practices impact employee satisfaction, commitment or retention? :( Empirical studies of Sri Lankan public sector banks)
Smith, M.K. (2001). ‘Young people, informal education and association’, the informal homepage, www. Infed.org/ youth work/ YPandassoc. Html. Latest updates: December 2001
Stuauss, B., Chojnachi, K, Decker, A, Hoffman, F. (2001). Retention effects of a customer club. International journal of service industry management, vol 12 no. 1, pp.7-19
Sudin (2011). Fairness of and Satisfaction with Performance Appraisal Process Journal of Global Management July 2011. Volume 2, Number 1.Webster, Beehr and Love (2011).
Tajammal, H, Sheikh, S. R. (2013). Do HRM practices inspire employee retention? Research Journal of Applied Sciences, Engineering and Technology 6(19): 3625-3633ISSN: 2040-7459; e-ISSN: 2040-7467 Maxwell Scientific Organization, 2013
Tangthong, S., Trimetsoontorn, J., and Rojniruntikul, N. (2014). HRM Practices and Employee Retention in Thailand--A Literature Review. International Journal of Trade, Economics and Finance, 5(2).
Thomas Acton and Willie Golden. (2002, June). Training: The way to retain valuable IT employees. Retrieved March 28, 2012, from Informing Science.
Tomlinson, A. (2002). High technology workers want respect. Survey Canadian Human Resource Report, vol. 15, issue 3, and p.2
Uma Narang. (2013). HRM practices- its impact on employee retention. International journal of multidisciplinary
Verwier, K, and Van Den Berghe, L. (2004). Integrated performance management: New hyper or new paradigm? In k. verweir and L. Van Den Berghe (eds). Integrated performance management. (pp.1-14). thousand oask, CA: sage publications.
Webster, J. R., Beehr, T. A., & Love, K. (2011). Extending the challenge-hindrance model of occupational stress: The role of appraisal. Journal of Vocational Behavior, 79(2), 505-516.
William, M., and Dreher, G. (1992). Compensation System Attributes and Applicant Pool Characteristics. In academy of management journal. 435:571-95
Willis, C. (2000). Go for your goals. Working woman. Pp, 6-7
Yusoff, R. M., and Khan, F. (2013). Stress and Burnout in the Higher Education Sector in Pakistan: A Systematic Review of Literature. Research Journal of Recent Sciences, 2(11), 90-98.
Zineldin, M. (2000). TRM Total Relationship Management, Student Literature, Lund
Akila, D. A (2012). A study on employee retention among executives at BGR energy system LTD, Chennai. International journal of marketing, financial services and management research, (9)
ALDamoe, F. M. A., Sharif, M. Y., and Ab Hamid, K. (2013). The Causal Relationship between HRM Practices, Affective Commitment, Employee Retention and Organizational Performance. International Business Management, 7(3), 191-197.
Asil, S. M. N, Akhlagh, E. M and Maafi. S. (2013). Analyzing the relationship between human resource management activities and employees’ intention to stay in the organization through organizational commitment. International journal of Agriculture and crop sciences.
Brannnick, Joan. (`1999). Employees; job satisfaction; labor turnover; recruiting, AMACOM (New York)
Cassico, W., F, (1995). ‘Managing human resource’ international edition, US: McGraw Hill
Cole, C.L (2000). Building loyalty workforce. 79, 42-49. Available EBSCOhost fully display
Davies, D., Taylor, R, Savery, C. (2001). The role of appraisal, recruitment and training in improving staff relation in western American accommodation industry. A comprehensive study .journal of European training, 25(6/7). 366-373
Denton, J. (2000). Using web-based projects in a system design and development course. Journal of computer information system, vol.40 no 3, pp85-7
Eric.Ng C.H, Lam,Z. H, Charles ,R and Vimala ,K. (2012). An effectiveness of human resource management practices on employee retention in institution of higher learning: A regression analysis. International journal of business research and management. (IJBRM), volume (3): issue (2)
Francis, A. U. (2014). Human resource management practices and employee retention in Nigeria’s manufacturing industries. International journal of scientific and engineering research, 5(2).
Ghazali, H., Nasyuki, N. M., Yi, O. X., and Ishak, M. B. (2011). Human Resource Practices and Employees‟ intention to stay in the Kuala Lumpur hotel industry.
Gardner, DG, Van Dyne, L., pierce, JL. (200). the effect pay level on organization-based self esteem and performance: a field study. Journal of occup.organ psychology, 77(3):307-322
Graber, J., and Madrian, B.C. (1994). Health insurance and job security: the effect of public policy on job-lock. Industrial and labor relation review, 48(1), 86-102
Grote, R.C., 2002. The Performance Appraisal Question and Answer Book: A Survival Quide for Managers. American Management Association, New York.
Gurman and Saks (2011). Performance management and employee engagement. Human Resource Management Review 21(2011) 123-136
Heathfield, M. (2005). Effects of pre interview belief on applicant’s reaction to campus interviews. Academy of management journal, 40(4), 947-966
Highhouse, S., StierWalt, S.L., Bachioci.P, Elder, A.E and fisher, G. (1999). Effects of advertised Human Resource Management practices on attraction of African American applicants, in personnel psychology. 52(2): 425-26
Hong, E. N. C., Hao, L. Z., Kumar, R., Ramedran, C., and Kadiresan, V. (2012). An effectiveness of human resource management practices on employee retention in institute of higher learning: A regression analysis. International Journal of Business Research and Management, 3(2), 60-79.
Huselid, M.A. (1995). The impact of Human Resource Management practices on turnover, productivity and corporate financial performance. Academy of management journal, 38(3): 635-672
Hummayoun Naeem and Muhammad iqbal saif. (2010). Employees empowerment and customer satisfaction: empirical evidence from the banking sector of Pakistan. African journal of business management. Vol.4 (10), pp. 2028-2031
Huselid, M. A., Beatty, R. W., and Becker, B. E. 2005. “A player†or “A positions?†The Strategic logic of workforce management. Harvard Business Review, December: 110-117
Johari. J, Yahya, K. K and Ahmed, M. N (2012). Understanding the influence of human resource management practices on intention to stay: evidence from Malaysia. 3rd international conference on business and economic research.
Johnson, M. (2000). Winning the people war, talent and battle for human capital, copyright licensing Agency, London
Kaye, B., and Jordon-Evans. S. (2001). Retaining key employees. Public management, 1, 6-11
Khan, F., Rasli, A. M., Yusoff, R. M., Ahmed, T., ur Rehman, A., and Khan, M. M. (2014a). Job Rotation, Job Performance, Organizational Commitment: An Empirical Study on Bank Employees. Journal of Management Info, 3(1), 33-46.
Khan, F., Yusoff, R. M., and Khan, A. (2014b). Job Demands, Burnout and Resources in Teaching a Conceptual Review. World Applied Sciences Journal, 30(1), 20-28.
Khan, F., Yusoff, R. M., and Khan, A. (2014c). Effect of Human Resource Practices on Job satisfaction in Pakistan. Sains Humanika, 1(1), 5.
Lawler, Edward, E. (1990). Compensation management; strategic planning; pay-for knowledge system, Jossey- bass publishers (San Francisco).
Lezean, E.P. (1986). Retirement from the labor force. In Ashenfelter, O., and Layard, R. (Eds). Handbook of labor economics, vol 1. Amsterdam: north- Holland
Madirian, B.C. (1994). Employment-based health insurance and job mobility: Is there evidence of job-lock? Quarterly journal of economics. 109, (February)
Malhotra, N.K. (2007). Marketing Research: An applied orientation (5th ed.). New Jersey: prentice Hll
Meaghan Stevel, Nick Bontis. (2003). Voluntary turnover: knowledge management-friend and foe? J. intellect. Cap. 3(3): 303-322
Messmer, M. (2000). Orientation programs can be key to employee relation. In strategic finance. 81(8): 12-15
Milkovich, GM, newman, JM. (2004). Compensation (8th ed). Burr Ridge, IL: Irwin McGrraw-hill
Ongori, H. (2009). Managing behind the scenes: A review point on employee empowerment. African journal of business management. 3(1), 009 - 015.
Paul, A.K and Anantharaman, R.N., (2003). Impact of people management practices on organizational performance: analysis of a causal model , Int. J. of Human Resource Management 1246–1266
Peterson, C., Park, N. and Seligman, M.E.P. (2006). Greater strengths of character and recovery from illness. The Journal of Positive Psychology, 1(1), 17-26
Pfeffere, J. (1998). Six myths about pay. Havard Business Review, may- June, 38-57
Ponch, A. (2001 May). The relationship between diversity and employee relation. Master’s thesis, university of Wisconsin- south, Menomonie
Rappaport, A., Bancraft, E., and L. (2003). The aging workforce arises new talent management issues for employees. Journal of organizational excellence, 23, 55-56
Rathnaweera, R. R. N. T. (2010). Do HRM practices impact employee satisfaction, commitment or retention? :( Empirical studies of Sri Lankan public sector banks)
Smith, M.K. (2001). ‘Young people, informal education and association’, the informal homepage, www. Infed.org/ youth work/ YPandassoc. Html. Latest updates: December 2001
Stuauss, B., Chojnachi, K, Decker, A, Hoffman, F. (2001). Retention effects of a customer club. International journal of service industry management, vol 12 no. 1, pp.7-19
Sudin (2011). Fairness of and Satisfaction with Performance Appraisal Process Journal of Global Management July 2011. Volume 2, Number 1.Webster, Beehr and Love (2011).
Tajammal, H, Sheikh, S. R. (2013). Do HRM practices inspire employee retention? Research Journal of Applied Sciences, Engineering and Technology 6(19): 3625-3633ISSN: 2040-7459; e-ISSN: 2040-7467 Maxwell Scientific Organization, 2013
Tangthong, S., Trimetsoontorn, J., and Rojniruntikul, N. (2014). HRM Practices and Employee Retention in Thailand--A Literature Review. International Journal of Trade, Economics and Finance, 5(2).
Thomas Acton and Willie Golden. (2002, June). Training: The way to retain valuable IT employees. Retrieved March 28, 2012, from Informing Science.
Tomlinson, A. (2002). High technology workers want respect. Survey Canadian Human Resource Report, vol. 15, issue 3, and p.2
Uma Narang. (2013). HRM practices- its impact on employee retention. International journal of multidisciplinary
Verwier, K, and Van Den Berghe, L. (2004). Integrated performance management: New hyper or new paradigm? In k. verweir and L. Van Den Berghe (eds). Integrated performance management. (pp.1-14). thousand oask, CA: sage publications.
Webster, J. R., Beehr, T. A., & Love, K. (2011). Extending the challenge-hindrance model of occupational stress: The role of appraisal. Journal of Vocational Behavior, 79(2), 505-516.
William, M., and Dreher, G. (1992). Compensation System Attributes and Applicant Pool Characteristics. In academy of management journal. 435:571-95
Willis, C. (2000). Go for your goals. Working woman. Pp, 6-7
Yusoff, R. M., and Khan, F. (2013). Stress and Burnout in the Higher Education Sector in Pakistan: A Systematic Review of Literature. Research Journal of Recent Sciences, 2(11), 90-98.
Zineldin, M. (2000). TRM Total Relationship Management, Student Literature, Lund