Impact of motivation and job satisfaction on turnover: A case study of food additives producer Company

  • Asweni Krishnan Azman Hashim International Business School, Universiti Teknologi Malaysia (UTM), Johor Bahru, Malaysia
  • Sanil S Hishan Azman Hashim International Business School, Universiti Teknologi Malaysia (UTM), Johor Bahru, Malaysia
Keywords: Motivation, Job Satisfaction, Employee Turnover, Professional Leadership Training, Social Exchange Theory (SET), Theory Planned Behavior (TPB)


In the current working environment, employee turnover focused as the main issue found in almost many organizations. Employees are the key to a company's productions and services. When employees are taken good care of by focusing on their needs, they will bring up the company’s performance. However, the increasing percentage of employee turnover makes the company pay more attention to motivation and job satisfaction. Thus, an organization strongly thinks that employee motivation and job satisfaction should reduce the employee turnover rate. This action research was conducted to analyze the current factors influencing motivation and job satisfaction that brings to turnover intention. This research also suggests professional leadership training as a planned intervention towards this company. This research was focused on estimating the outcome of the planned intervention to reduce employee turnover intention in the Company. This action research study was conducted using two frameworks which are Social Exchange Theory and Theory Planned Behaviors. The methodology used in this research was a mixed-method approach by taking two interviews with managers (Qualitative approach), while a questionnaire survey (Quantitative Approach) was conducted with 35 respondents. Thematic Analysis and Statistical Package for the Social Sciences (SPSS) were utilized to analyze the data. Before the intervention, motivation and job satisfaction among employees were evaluated as low, and turnover intention was high based on an interview with managers and pre-survey results. The positive effects of the professional leadership training as intervention organized in the Company initiated are notable in thematic analysis and post-training survey results retrieved from employees. Based on the research, professional leadership training will be recommended for future researchers.


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How to Cite
Asweni Krishnan, & Sanil S Hishan. (2021). Impact of motivation and job satisfaction on turnover: A case study of food additives producer Company. Journal of Management Info, 8(2), 166-182.