Impact of customer relationship management on customer satisfaction in hoteling industry. Journal of Management Info, [S. l.], v. 2, n. 2, p. 8–12, 2024. DOI: 10.31580/jmi.v3i1.17. Disponível em: https://readersinsight.net/index.php/jmi/article/view/17. Acesso em: 18 jun. 2026.