Patient's Satisfaction with Nursing Care in Medical and Surgical Departments in Khartoum State Hospitals
DOI:
https://doi.org/10.31580/pjmls.v4i4.2160Keywords:
patient satisfaction; Medical surgical; nursing care; Sudan.Abstract
Background: patient satisfaction is the important patient-centered outcome to measure; it can also act the difference between patient perception and the actual perceived care.
Objective: The study aimed at assessing patients’ satisfaction with nursing care.
Methods: The study subjects included the departments of internal medicine and surgery in the main tertiary hospitals in the Khartoum state, Sudan. A descriptive cross-sectional survey design is used. Additionally, convenience sampling is used to select 300 patients who effectively participated in conducting the current study by using the Arabic version of the Newcastle Satisfaction with Nursing Scale.
Results: the study showed a moderate to a high level of satisfaction in nursing care. It is also presented that there was a significant correlation with gender and educational level. In contrast, the study showed no correlation between age and the place of admissions.
Conclusion: Knowing the perceptions and views of the beneficiaries is the mirror through which we stand on the quality of the service we provide and discover the places of weaknesses and shortcomings in them. Such knowledge will enable us to fix them via continuous training and development programs in order to maintain the service at its highest levels.
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