The The Effect Of Emotional Intelligence On Affective Commitment: A Study Of Royal Malaysia Police
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Published:
2019-04-21
Keywords:
emotional intelligence, affective commitment, police officers
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Abstract
This study aimed to determine the effect of emotional intelligence on affective commitment among police officers. There are four dimensions of emotional intelligence to be measured including self-emotional appraisal (SEA), other's emotional appraisal (OEA), use of emotions (UOE) and regulation of emotions (ROE). The study involved a sample of 372 police officers selected in five contingents: Sabah, Sarawak, Johor, Selangor and Kuala Lumpur. The result of the study showed that the SEA, OEA, UOE and ROE increases affective commitment with strong relation.
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References
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Yaakub, Y. & Yaacob, Z. (2018). Elemen kritikal kualiti perkhidmatan polis terhadap kepuasan pelanggan di Malaysia. Labuan Journal of Muamalat and Society, 12, 148-157.
Wallace, M. J. (2018). A quantitative explanatory analysis examining the moderating effect of generational cohort on emotional intelligence and organizational commitment among nonprofit employees. Doctoral dissertation, Capella University
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment. Journal of Occupational Psychology, 63, 1-18.
Baker, R., & Ibrahim, H. I. (2017). Kecerdasan emosi dan komitmen afektif: Peranan keterikatan kerja sebagai pengantara. Jurnal Pengurusan, 49 (2017) 103-115.
Baker, R., & Ibrahim, H. I. (2014). Tekanan kerja dalam organisasi kepolisan: Tinjauan dalam perspektif kecerdasan emosi. Jurnal Kemanusiaan, 12(2), 1-24.
Bhalerao, H., & Kumar, S. (2016). Role of emotional intelligence in leaders on the commitment level of employees: A study in information technology and manufacturing sector in India. Business Perspectives & Research, 4(1), 41-53.
Shafiq, M., and Rana, A. R. (2016). Relationship of emotional intelligence to organizational commitment of college teachers in Pakistan. Eurasian Journal of Educational Research, 62, 1-14.
Wong, C.-S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274.
Yaakub, Y. & Yaacob, Z. (2018). Elemen kritikal kualiti perkhidmatan polis terhadap kepuasan pelanggan di Malaysia. Labuan Journal of Muamalat and Society, 12, 148-157.