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This study examines factors that disrupted humanitarian aid in response to the flood disaster crisis in Malaysia. These factors if not identified and addressed will hinder aid support from stakeholders at large, especially the non-governmental organizations. This paper describes the two factors to have significantly disrupted the operation, which were uncoordinated information and collaboration deficiency. Using cross-sectional survey data collected from a sample of 153 NGO members, this study performed multivariate analysis in the theoretical model to test these factors. Results indicated that collaboration deficiency is the key factor that disrupted the aid distribution process. Findings from this study proposed a sound framework to improve humanitarian aid distribution thus to improve the quality and management of humanitarian supply chain to flood victims managed by NGOs during a crisis. In addition, for practitioners, this paper can help in improving the quality and management of humanitarian supply chain to flood victims managed by NGOs during flood disasters. The novelty of this study is achieved when the study successfully identifies the impact of uncoordinated information and collaboration deficiency that makes disruption of aid distribution during flood disaster.
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