Examining Smart Meter Users’ Experience on Continuance Intention in Adopting Smart Meter in Malaysia – Result from a Pilot Study

Abstract

A smart or advanced meter is an electronic appliance capable of recording actual electricity consumption over time intervals of one hour or less, and of sending the data back to the utility through a two-way communication feature, enabling providers to respond to the data. Hence, the Malaysian government is currently in the process of rollout installation of smart meter. To increase the acceptance and adoption of a smart meter, it is essential to identify the key factors that influenced the continuance use of a smart meter among residential users. A total of 37 respondents participated in this pilot study, and data were analyzed using exploratory factor analysis and reliability test. The results show that all items have good loading values and the alpha values for each variable are above 0.85. This indicates that all items and variables developed in this study can be tested in future research.