DIGITAL LITERACY AND THE PERFORMANCE OF E-GOVERNMENT: EVALUATING THE MODERATING ROLE OF GENDER AS A DEMOGRAPHIC FACTOR

Abstract

The role of gender has a challenging effect on digital literacy, which in turn has an immense influence on the performance of e-government. Over the years, the digital divide through gender perspective has been at the center of discussion in the usage and adoption of e-government services, especially in developing countries. This study, therefore, explored the moderating role of gender as a demographic factor on the positive relationship between digital literacy and e-government performance in Nigeria. Technological Acceptance Model was applied as the theoretical basis for the study. Data was generated through a self-administered questionnaire of 369 respondents from 6 federal universities in Nigeria. Data generated were analyzed using PLS-SEM with the aid of SmartPLS 3.2.9 software. The result obtained showed that gender as a demographic factor significantly moderates the positive relationship between digital literacy and e-government performance. Also, this study further affirms the significant positive relationship between digital literacy and e-government performance. Also, the relationship between e-government performance, perceived ease of use, perceived usefulness, and willingness to use e-government were significant. The relevant implications were discussed.