Accountability in public organization is necessary to ensure efficient public service delivery which ultimately strengthens the democracy. Lack of accountability in public organization undermines public confidence. If there is no check and balance on public organization then it will threaten the very fabric of our society and ultimately to democracy. This study took waste management associations of two big cities of Punjab and collect data from their officials. Statistical analysis of the data revealed that there is a strong and positive relationships exist between accountability and public service delivery. The government should ensure accountability in public organization to enhance the efficiency level of public service delivery.
Ali, A., Bashir, M., Munib, M., Saqib, S & Sami,A. (2018a). Assessing the Efficiency of Water and Sanitation Agencies of Punjab, Pakistan: A Benchmarking Approach. Journal of Managerial Sciences, XI (3), 245- 254
Ali, A., Saleem, S., Bashir, M., Riaz, W., & Sami, A. (2018b). Mediating Role of Citizensâ€™ Participation between Public Service Motivation, Political Interference and Local Government Performance: A Case Study of Municipalities of Punjab. Abasyn Journal of Social Sciencesâ€“Special Issue: AIC 2017, 250-26
Andrews, R. (2010). New Public Management and the Search for Efficiency.In T. Christensen & P. LÃ¦greid (Eds.), Ashgate Research Companion to the New Public Management.Aldershot:
Andrews, R., Boyne, G.A., Law, J. & Walker, R.M. (2011).Strategic Management and Public ServicePerformance.Houndmills: Palgrave.
Araujo JFFE De (2001). Improving Public Service Delivery: Then Crossroads between NPM and Traditional Bureaucracy, Public Adm.79:4.
Arora RK (2003). New Public Management: Emerging Concerns,Prashasnika, Volume30:2.
Aucoin, P. 1995. The New Public Management: Canada in comparative perspective. Montreal: Institute for Research on Public Policy.
Balk WL (1996). Managerial Reform and Professional Empowerment in the Public Service. Quorum Books, Westport, CT.Barberis, P., 1998. The new public management and a newaccountability. Public Admin, 76: 451-470.
Barzelay M (1992). Breaking Through Bureaucracy: A New Vision for Managing in Government (Berkeley and Los Angeles: University of California Press.
Boyne, G.A. (2003). Sources of Public Service Improvement: A Critical Review and Research Agenda. Journal ofPublic Administration Research and Theory, 13:367-94.
Caiden GE (2001). Administrative Reform, Handbook ofComparative and Development Public Administration, New York: Marcel Dekker, pp. 655-688.
Diaz, L.F., Savage, G.M. and Eggerth, L.L. (2005), â€œAlternatives for the treatment and disposal of healthcare wastes in developing countriesâ€, Waste Management, Vol. 25 No. 6, pp. 626-37.
Ebrahim, Alnoor (2003). â€œMaking Sense of Accountability: Conceptual Perspectives for Northern and Southern Nonprofits.â€Nonprofit Management and Leadership 14 (2), pp. 191-212.
Falleti, T. (2005) A Sequential Theory of Decentralization: Latin American Cases in Comparative Perspective.
Kettani, D., Gurstein, M., & El Mahdi, A. (2009). Good governance and e-government: applying a formal outcome analysis methodology in a developing world context. International Journal of Electronic Governance, 2(1), 22-54.
Polidono C ( 1999). â€œThe new public management in developing countriesâ€ Institute for Development Policy and Management, University of Manchester Precinct Centre, Oxford Road, Manchester M13 9GH, UK.
Pollitt, C. & Dan, S. (2011). The impacts of the new public management in Europe: A Meta analysis. COCOPS working paper no. 3.
Pollitt, C. &Bouckaert, G. (2004). Public Management Reform: An International Comparison. Oxford: Oxford University Press.
Rosenbloom, D. (1983). Public Administration Theory and the Separation of Powers.Public AdministrationReview, 43(3):219-222.
Sami, A., Jusoh, A., Md. Nor,K., Irfan,I., & Qureshi, M. I. (2018). Systematic Review of Public Value. Journal of Public Value and Administration Insights,1(1),1-6.
Seabright, P.n.d., Accountability and decentralisation in government: An incomplete contracts model, European Economic Review 40(1), 61â€“89.
Van de Walle, S. &Bouckaert, G. (2003). Public service performance and trust in government: The problem of causality. International Journal of Public Administration, 29(8-9):891-913.
This work is licensed under a Creative Commons Attribution 4.0 International License.