Management’s commitment in an organization plays an important role in ensuring the application of effective quality management system (QMS). This article explores the
relationship between management’s commitment of the organisation that implements Shari'ahbased Quality Management System (MS1900:2014) with job satisfaction at Malaysian Higher Education Institution (HEI). The methodology of this study employed a qualitative design via a semi-structured interview conducted on selected respondents. The respondents consist of employees who are directly and actively involved with the implementation of MS1900 standard. The findings of this study shows that management’s commitment has apparently influenced job satisfaction among the employees at HEI. Therefore, the results of this study can serve as a guide to ensure that the implementation of quality management system based on Shari'ah standards (MS1900) can be applied effectively, blessed and rewarded by Allah GTH.
2. Michalisin, M.D. & White, G.P. (2001). An empirical study of the posturing - implementation gap in quality management. Quality Management Journal, 8(1), 34-51.
3. Stake, R. E. (1997). Case study methods in educational research: Seeking sweet water. In Richard M. Jaeger (ed.). Complementary Research Methods for Research in Education. Washington, DC: American Educational Research Association.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.